Customer Service Representative - Seasonal (REMOTE/WFH)

At least 6 months of BPO experience. An innate drive to provide excellent customer service. Finished high school education. Strong interpersonal and comprehension skills. Capable of handling escalated situations, remittances, and disputes. Excellent communication and demonstrable probing and problem-solving skills. Can fluently speak both English and Spanish. Available to work Full-Time, 8 hours per day. Requires open availability and be willing to work a flexible schedule including evenings and weekends. Laptop or Desktop specs: At least 2.0 GHz Processor (I3, I5, I7 or dual-core & up processor), At least 8 GB of RAM, 80 GB HD space with 20GB, One available USB Port. USB Headset (combo Mic and Headset with noise-canceling). Internet access by Cable or Fiber (DSL, Satellite, etc. is not permitted). Min download Speed of 10mbps and Upload 2mbps. Hardwired into the PC/Laptop (wireless internet access not permitted).

Handle inbound calls from customer’s inquiries and complaints in a Financial / Bank Services environment. Maintain a positive, empathetic, compassionate, and professional attitude toward customers at all times. Resolve service problems like customer complaints, cause of the problem, etc. Ensure that customer queries are answered to their satisfaction and in a timely manner. Address customer’s concerns related to the services and provided the best solutions for their needs via a variety of communication channels that could include email, chat, or social channels. Escalate any customer complaints to the Operations Supervisor when needed and ensure solutions have been sorted out efficiently. Accurate and complete information using our communication methods is needed for this role.