- Lead discovery workshops with executive and technical stakeholders to assess ESM/ITSM maturity.
- Develop strategic transformation roadmaps aligned with business objectives.
- Design scalable Enterprise Service Management solutions using platforms such as ServiceNow, Atlassian Jira Service Management, Freshservice, Ivanti, and HaloITSM.
- Define implementation standards, architectural best practices, and provide delivery oversight.
- Conduct business process improvement by modernizing workflows for IT operations, HR, and facilities.
- Provide pre-sales support including technical discovery, platform demos, and developing statements of work (SOWs).