IT Helpdesk Support Specialist-Contract (Remote)

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Requirements:

• Must have Microsoft 365 administration experience.
• Strong troubleshooting and problem-solving skills in IT support.
• Excellent communication and customer service abilities.
• Experience with Windows and Mac operating systems.
• Familiarity with IT ticketing systems and remote support tools.
• Update and keep track of request in ticketing systems.
• Ability to manage multiple tasks and prioritize effectively.
• Ability to call /Text people in emergency situations.
• Strong attention to detail and organizational skills.
• Knowledge of networking fundamentals and security best practices.
• Experience with user account management (Active Directory, Google Workspace, etc.).
• Prior experience in an IT Helpdesk or technical support role is a plus.
• IT certifications (CompTIA A+, ITIL, Microsoft, or equivalent) are a plus.

Responsibilities:

• Respond to and resolve IT support requests in a timely and professional manner.
• Diagnoses and troubleshoot hardware, software, and network-related issues for Windows and Mac environments.
• Install, configure, and update software applications and hardware systems.
• Maintain accurate records of IT support issues and resolutions within the ticketing system.
• Assist with user account management, including setup and deactivation for employees and contractors.
• Provide training and support to users on company IT systems and applications.
• Collaborate with the IT team to escalate and resolve complex technical issues.
• Ensure adherence to IT security policies and best practices to safeguard company data.