- Serve as the primary strategic technical advisor and point of contact for assigned customers.
- Own technical account strategy, including technical roadmap reviews, operating reviews, and executive alignment.
- Develop strategic technical roadmaps tied to customer objectives, implementation milestones, and technical success criteria.
- Lead architecture and technical decision-making workshops, documenting recommendations, trade-offs, patterns, and ownership.
- Guide customer architecture and implementation choices across connectors, MCP, actions, APIs, SDKs, custom UI embeds, and agent workflows.
- Define evals, governance, observability, guardrails, and production-readiness requirements for advanced customer workflows.
- Design or lead delivery of strategic technical builds, including Skills, Actions, MCP servers, custom connectors, SDK integrations, and embedded experiences.
- Enable customer admins, developers, and technical stakeholders to operate and extend Glean in their environments.
- Coordinate technical plans with Customer Success, AI Outcomes Managers, Account teams, Product, Engineering, and Support.
- Translate customer friction and enterprise requirements into engineering-ready product feedback, and develop reusable cross-account programs and blueprints.