Call Center Representative
New
A
Apex SkinDermatology healthcare
Remote position for North East Ohio residents onlyFull-TimeJunior
Salary17 - 19 USD per hour
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Job Details
- Experience
- One (1) year of experience in a medical office, healthcare scheduling, or call center environment preferred
- Required Skills
- Microsoft OfficeCustomer serviceHIPAA
Requirements
- Demonstrate strong customer service, communication, and interpersonal skills.
- Have basic computer proficiency, including Microsoft Office, email platforms, and EMR systems.
- Be able to multitask, prioritize responsibilities, and remain calm under pressure.
- Demonstrate strong organizational skills and attention to detail.
- Maintain a quiet, professional, and distraction-free remote work environment.
- Reside in the state of Ohio; the posting specifies a remote position for North East Ohio residents only.
- One year of experience in a medical office, healthcare scheduling, or call center environment is preferred.
- Familiarity with insurance verification processes and EMR systems is preferred.
- Prior dermatology or specialty healthcare experience is preferred.
- Maintain reliable high-speed internet service; 50 Mbps download is recommended.
- Provide proof of a TB test within the past 12 months and an annual flu vaccination as a patient-facing employee.
Responsibilities
- Answer inbound patient calls promptly, professionally, and courteously.
- Schedule, reschedule, and confirm patient appointments according to Apex Skin protocols.
- Complete patient pre-registration and collect demographic and insurance information accurately.
- Verify insurance eligibility using EMR systems and platforms such as Optum or Availity.
- Maintain accurate patient records in accordance with HIPAA and privacy standards.
- Process pre-authorizations and assist with payment collection as needed.
- Transmit correspondence and medical documentation securely and appropriately.
- Collaborate with clinical and administrative teams on patient care and scheduling needs.
- Attend required training sessions, team meetings, and operational updates.
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