Call Center Business Sales Representative
New
R
Republic ServicesEnvironmental services
United States, PSTFull-TimeMiddle
Salary$23.65/hour and monthly bonus potential.
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Job Details
- Languages
- Spanish bilingual fluency in a business environment.
- Experience
- Minimum of 1 year of experience in call center or sales environment.
- Required Skills
- Customer service
Requirements
- High school diploma or GED.
- At least 1 year of experience in a call center or sales environment.
- Spanish bilingual fluency in a business environment.
- Strong research, investigation, and problem-resolution skills.
- Strong verbal, written, typing, and interpersonal communication skills.
- Self-starter with a strong work ethic.
- Available for a 40-hour work week Monday through Friday, within the stated 7:30am–7:00pm PST schedule.
- Complete training on the stated 8:15am–5:00pm PST schedule.
- Work from home with a hard-wired internet connection meeting the stated speed, latency, and packet-loss requirements; mobile hotspots, tethering, and satellite internet are not permitted.
Responsibilities
- Respond to inbound calls from business customers asking about products and services.
- Address customer inquiries and needs professionally to build customer and brand loyalty.
- Create customized solutions to acquire new business using the sales model and training.
- Promote products and services to existing customers and pursue cross-sell and upsell opportunities.
- Support existing customers who want to make changes to their accounts.
- Retain customers using sales tactics learned through training and mentoring.
- Meet or exceed customer experience, sales activity, and sales revenue performance metrics.
- Assist the sales team focused on residential customers when business needs arise.
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