Virtual Medical Receptionist / Medical Administrative Assistant
New
S
Staffing for DoctorsOrthopedic Surgery
PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Minimum 2 years
- Required Skills
- EHR
Requirements
- Minimum 2 years of experience as a Medical Receptionist, Medical Administrative Assistant, Patient Care Coordinator, or Front Desk Coordinator.
- Direct background in Orthopedic Surgery, Orthopedics, Spine, Sports Medicine, or Musculoskeletal practice.
- Exceptional written and verbal English communication skills with a clear, confident speaking voice.
- Proven experience handling medical appointment scheduling and workflows within an EHR environment.
- Strong familiarity with referral coordination, medical records management, and front-desk administrative workflows.
- Prior exposure to insurance verification and specialty medical practice workflows.
- Ability to work independently and manage a busy remote workload with minimal supervision.
- High attention to detail regarding patient registration and intake data.
Responsibilities
- Serve as primary front-line point of contact for all incoming and outgoing patient calls.
- Answer inquiries regarding office procedures, appointments, and scheduling.
- Triage and route complex patient inquiries or clinical concerns to providers and staff.
- Book new patient consultations and follow-up appointments while managing provider calendar availability.
- Confirm, reschedule, and coordinate visits within the EHR.
- Contact patients prior to visits to collect missing demographic, insurance, or intake information.
- Coordinate medical records, referrals, and provider documentation via fax streams.
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