Senior Client Success Partner

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QventusHealthcare SaaS

Remote, United StatesFull-TimeSenior

Salary140,000 - 160,000 USD per year

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Job Details

Experience: 7+ years
Required Skills: Artificial IntelligenceAccount ManagementProcess improvementChange ManagementSaaSEHR

7+ years of professional experience at a top healthcare consulting firm or in a client-facing professional services role at a workflow-oriented SaaS company.
Polished executive presence with the ability to create compelling value narratives and data stories.
Proven track record of developing relationships across all levels of a hospital organization.
Experience collaborating cross-functionally with internal and external stakeholders.
Strategic problem-solving and value-driven account management experience.
Ability to understand client business challenges and translate AI solutions into operational impact.
Strong sense of ownership and accountability for client outcomes.
Familiarity with EHR systems.
Ability to travel up to 30-40% nationwide.

Manage and grow a high-impact portfolio of strategic, high-stakes national healthcare provider organizations.
Serve as a mentor to the CS team, fostering professional growth and establishing best-in-class standards.
Partner with Product and Engineering leadership to define the long-term roadmap.
Own internal operating rhythms to enable high-performance delivery.
Lead complex process redesigns and major clinical workflow overhauls.
Create and sustain buy-in from core users, executives, and surgeons.
Advocate internally for product improvements and collaborate on new functionality.
Partner with Marketing to establish standard collateral for client engagement.
Manage cross-functional work to meet contractual commitments and drive expansion or renewal.
Navigate difficult conversations with client executives to effect system-wide change.

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