Senior Client Success Manager
New
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EnergyHubEnergy Technology
Remote - United StatesFull-TimeSenior
Salary110,000 - 130,000 USD per year
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Job Details
- Experience
- 5-7+ years
- Required Skills
- Project ManagementData AnalysisAccount ManagementSaaS
Requirements
- BS or BA degree.
- 5-7+ years of professional experience in consulting, technology services, or client success.
- Experience working in or with renewable energy, utilities, and grid services or adjacent industries.
- Experience with demand side management and demand response programs and implementation methods.
- Excellent communication skills with the ability to describe complex, technical topics.
- Analytical and creative mindset with experience in data analysis and spreadsheets.
- Ability to build trust and maintain client/partner relationships.
- Experience managing multiple high-priority projects in a cross-functional, fast-paced environment.
- Experience within an enterprise software/SaaS organization in the energy space is preferred.
Responsibilities
- Manage the Central Region’s P&L and drive ARR to exceed targets.
- Implement account growth strategies and serve as the primary escalation point for client issues.
- Collaborate with internal stakeholders to execute strategic initiatives for growth and efficiency.
- Manage the implementation of new demand response programs across utility clients.
- Track renewals and upsells and report on key utility program metrics.
- Provide timely solutions and recommendations to ensure program success.
- Support contract and SOW negotiations with utility clients and partners.
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