Senior Client Success Specialist
New
T
TranscarentHealthcare
Location: US - RemoteFull-TimeSenior
Salary70,000 - 80,000 USD per year
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Job Details
- Experience
- 5-7 years
- Required Skills
- Data AnalysisSalesforceMicrosoft OfficeAccount ManagementRelationship managementCRM
Requirements
- Bachelor's degree in Business, Healthcare Administration, Communications, or related field
- 5-7 years of professional experience in client success, account management, or strategic relationship management
- Experience managing complex B2B relationships with contract values of $100K-2M+
- Track record of achieving retention and growth targets
- Experience working with healthcare organizations, health plans, or insurance carriers
- Advanced analytical skills and experience interpreting complex data
- Expert proficiency with Microsoft Office suite and CRM systems (Salesforce preferred)
- Strong verbal and written communication skills
Responsibilities
- Support the Client Success Executive as the primary point of contact for an assigned portfolio of strategic and enterprise 2nd.MD clients
- Assist with strategic business reviews, quarterly health checks, and annual renewal discussions
- Monitor client communications and flag potential risks, concerns, or opportunities
- Coordinate relationships between clients, health plans, insurance carriers, and strategic partners
- Support program implementation and communication across client organizations
- Support client retention activities and renewal preparation
- Monitor and analyze client program performance, including utilization, satisfaction, and ROI metrics
- Serve as a knowledgeable resource on services and support engagement strategies
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