Senior Customer Success Manager
New
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisAccount ManagementCustomer SuccessSaaS
Requirements
- 5+ years of experience in Customer Success, Account Management, or similar roles within SaaS or enterprise software environments.
- Proven ability to grow enterprise customer relationships and reduce churn in a fast-paced, high-growth environment.
- Strong experience supporting complex implementations and managing customers through onboarding and post-launch phases.
- Excellent communication skills with the ability to simplify technical and business concepts for diverse stakeholders.
- Strong analytical mindset with experience using data to drive customer strategy and decision-making.
- Demonstrated ability to manage multiple projects and priorities with strong organizational skills.
- Experience collaborating across Product, Engineering, Support, and Operations teams.
Responsibilities
- Own and manage relationships with strategic enterprise customers, ensuring strong engagement, satisfaction, and long-term partnership value.
- Drive customer adoption and expansion by identifying opportunities for increased product usage, upgrades, and improved workflows.
- Support customers across the full lifecycle, including onboarding, implementation, integration, and ongoing optimization.
- Analyze customer performance data and usage trends to identify risks, opportunities, and actionable improvements.
- Define and track key performance indicators (KPIs) to measure customer health, success, and product impact.
- Advocate for customer needs internally by collaborating with Product and Engineering teams to influence roadmap priorities.
- Coordinate cross-functionally with internal teams to ensure seamless delivery and resolution of customer needs.
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