- Execute timely clinical triage for patient-reported symptoms via secure chat, phone, and EHR tasks.
- Act as primary incident lead for urgent symptom escalation and 911 critical incident workflows.
- Manage, review, and clear high-volume lab and imaging results across clinical inboxes.
- Process medication refill requests and pharmacy inquiries according to standing orders.
- Provide comprehensive inbox support for APPs during OOO periods or caseload surges.
- Collaborate with RDs and BH providers to support multidisciplinary GI care plans.
- Monitor inbox metrics and contribute to process improvement and SOP adherence.