Senior Customer Success Manager, Health Plans
New
United StatesFull-TimeSenior
Salary116,340 - 182,820 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years of experience in enterprise-level customer success/account management or roles
- Required Skills
- Project ManagementData AnalysisAccount ManagementCustomer Success
Requirements
- 5+ years of experience in enterprise-level customer success or account management.
- Experience managing national and regional health plans across fully insured, ASO, and Medicare lines of business.
- Experience building relationships with stakeholders, C-level executives, and third-party organizations.
- Strong understanding of the payor financial landscape (MLR and value-based care models).
- Strong process orientation and project management skills.
- Ability to influence via analytical and story-telling skills.
- Ability to create structure within an ambiguous environment.
- Demonstrated AI fluency (Level 1: Uses AI daily to boost personal productivity).
- Passionate about healthcare improvement.
- Highly collaborative and goal-oriented.
Responsibilities
- Lead the end-to-end lifecycle for a high-priority book of health plan business.
- Build trusted and strategic relationships with health plan customers.
- Navigate complex payor landscapes including ASO, Fully Insured, Medicare, and Medicaid.
- Lead the health plan's employer portfolio to ensure operational excellence and enrollment.
- Translate data into narratives to champion clinical and economic ROI.
- Develop multi-year account success plans to identify expansion and mitigate churn.
- Partner with internal Implementation and Marketing teams.
- Manage the renewal process and identify organic growth opportunities.
- Provide payor feedback to the Product team to influence product evolution.
- Mentor junior team members and contribute to the team playbook.
View Full Description & ApplyYou'll be redirected to the employer's site
