Client Success Manager
New
Based in the United StatesFull-TimeMiddle
Salary50,000 - 80,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 2–3 years
- Required Skills
- Account ManagementCRMSaaSHubSpot
Requirements
- 2–3 years of experience in client success, account management, or a similar customer-facing role.
- Experience managing multiple accounts in a high-volume SaaS or service-oriented environment.
- Proven ability to independently lead client initiatives from onboarding through renewal or expansion.
- Strong communication skills with the ability to lead structured business and value-focused conversations.
- Experience working with CRM platforms such as HubSpot or similar tools.
- Strong organizational skills with the ability to prioritize and manage competing client needs effectively.
- Comfortable working in a fully remote environment with high autonomy and accountability.
Responsibilities
- Manage a high-volume portfolio of clients, driving onboarding, adoption, retention, and expansion outcomes across each account.
- Lead proactive outreach and structured success conversations to align platform usage with client business goals and milestones.
- Conduct onboarding sessions and ongoing customer success reviews to identify adoption gaps, risks, and growth opportunities.
- Identify at-risk accounts early and execute recovery strategies to improve engagement and prevent churn.
- Design and implement scalable customer engagement programs such as campaigns, automated workflows, and office hours.
- Surface expansion and referral opportunities within existing accounts and support revenue growth objectives.
- Maintain accurate account records and activity tracking within CRM systems, ensuring data integrity and visibility.
- Partner cross-functionally with internal teams to share customer insights and improve product adoption and overall experience.
View Full Description & ApplyYou'll be redirected to the employer's site
