Client Success Manager
New
N
NiftPerformance Marketing
Remote, USAFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- Minimum of 7 years
- Required Skills
- Data AnalysisAccount Management
Requirements
- Minimum of 7 years of account management and/or client success experience in digital advertising
- Experience launching, managing, nurturing, and scaling relationships with brands and advertisers
- Subject matter expertise in PPC, CPA, CPC, and LTV models
- Proven ability to scale and grow client budgets
- Ability to analyze and interpret client data to craft performance stories
- Advanced spreadsheet proficiency (pivot tables, formulas, data extraction)
- Ability to manage a high volume of business in a fast-paced environment
- Excellent communication skills and attention to detail
- Adaptability to frequent platform launches and improvements
- Bachelor’s degree in business, marketing, or related field (preferred)
Responsibilities
- Identify and execute opportunities for upselling and cross-selling
- Proactively manage, monitor, and optimize client campaigns
- Work with Sales and internal teams to resolve product/policy challenges
- Lead onboarding calls and set up new campaigns
- Set and manage client expectations while fostering long-term partnerships
- Collect, analyze, and present performance data to stakeholders
- Gain deep understanding of client business goals and industry landscape
- Stay informed about industry trends and competitor strategies
- Drive high levels of customer satisfaction and retention
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