- Manage client implementations from Sales handoff through go-live, including project plans, timelines, dependencies, and launch readiness.
- Configure SFTP access and client settings, confirm claims file receipt, and perform initial file validation.
- Partner with Engineering on pipeline enablement, ingestion failures, and advanced troubleshooting.
- Manage physician group implementations and complex health system rollouts involving multiple stakeholders.
- Lead client kickoffs, working sessions, and status updates, and manage client expectations and risks.
- Coordinate training and readiness checks, and document configurations, data requirements, open items, and key contacts for handoff to Client Success.
- Coordinate with Product, Engineering, Sales, and Client Success to clarify requirements and resolve dependencies.
- Identify recurring issues, recommend process improvements, update documentation, and implement agreed changes.
Project ManagementHubSpotAsana