Director of Client Success, Partners
New
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Pivotal HealthHealthcare Technology
Remote - NY; Secondary Locations: Santa Monica, CA, Lower Manhattan, NY; we remain open to exceptional talent outside those regions.Full-TimeDirector
Salary180,000 - 200,000 USD per year
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Job Details
- Experience
- 8+ years in client success, account management, or revenue cycle
- Required Skills
- SalesforceAccount ManagementData analyticsAsanaBigQuery
Requirements
- 8+ years in client success, account management, or revenue cycle — with meaningful experience managing channel, partner, or multi-layer client relationships
- Experience managing complex, multi-layered relationships where success depends on influencing multiple stakeholders and organizations
- Comfortable and credible operating at the executive level and leading strategic conversations with senior leaders
- Fluent in RCM metrics and healthcare billing operations
- A builder; you've either built a function or a playbook from scratch, or you're visibly ready to
- Excellent cross-functional operator who can influence Product, Sales, Operations and Leadership teams
- Startup experience strongly preferred
Responsibilities
- Own senior relationship management across all channel partners, serving as the primary point of accountability for partner health, escalations, and strategic alignment
- Build and operationalize the Partner Success function, including strategic QBRs reporting, communication cadences, and escalation processes
- Act as the internal voice of the partner ecosystem, ensuring partner feedback informs product strategy, roadmap prioritization, and operational improvements.
- Drive performance conversations using real metrics — net collection rate, win rate, days in AR — and translate data into actionable partner insights
- Identify and pursue expansion opportunities within the partner portfolio in close partnership with Sales
- Build the partner CS playbook from scratch: processes, cadences, escalation frameworks, and reporting infrastructure
- Create scalable frameworks for measuring partner health, identifying risk, and proactively addressing challenges before they become escalations
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