Service Center Client Manager
New
B
bswift Benefits Administration
Remote- US, 8am-5pm Central TimeFull-TimeManager
Salary75,000 - 95,000 USD per year
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Job Details
- Experience
- 2–5 years of client management experience; 2–5 years of experience in customer care, service center, or call center environments
- Required Skills
- Project ManagementData AnalysisMicrosoft OfficeClient relationship managementProcess improvement
Requirements
- Bachelor’s degree or equivalent combination of education and experience.
- 2–5 years of client management experience.
- 2–5 years of experience in customer care, service center, or call center environments.
- Experience in process improvement and benefits administration.
- Strong interpersonal and relationship-building skills.
- Excellent verbal and written communication skills.
- Analytical mindset with ability to interpret data.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Responsibilities
- Serve as the primary point of contact and strategic partner for assigned clients.
- Build and maintain strong relationships to exceed client goals.
- Lead proactive client meetings to review performance and align on strategy.
- Analyze service trends to develop and implement process improvements.
- Partner with cross-functional teams to enhance service delivery.
- Support sales and implementation efforts through expertise.
- Manage and resolve client escalations with urgency.
- Leverage data to prepare and deliver client-facing reports.
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