Kraft & Kennedy

Kraft Kennedy is a multidisciplinary technology and management consulting firm

Private Company
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Open Positions3

United States; You must be located in one these areas to be eligible for an interview: ILDEFl+14 more locationsFull-TimeManaged IT ServicesPosted
  • Provide remote support to geographically diverse nationwide clients using remote connections, ticketing systems, and monitoring consoles.
  • Provide on-site assistance to clients on an as-needed basis.
  • Assist end users and IT staff with computer applications, server issues, virtualization, SAN, networking, and security problems.
  • Escalate issues and interact with third-party vendors and team members to resolve complex client issues.
  • Initiate and perform Root Cause Analysis (RCA) on complex issues to ensure one-time resolution.
  • Contribute to special internal-facing projects as assigned.
  • Provide regional local on-site client support as necessary.
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About Kraft & Kennedy

Kraft Kennedy is a multidisciplinary technology and management consulting firm. With more than 36 years of experience, we have learned that the key to successful IT is to focus as much on the business needs of the client as on technology. At Kraft Kennedy we assure every client personalized attention by forming teams dedicated to exceeding expectations with custom solutions. Our teams are comprised of leading systems engineers, strategy specialists, and project managers. They are guided by lawyers, CIOs, and Executive Directors who provide invaluable advice and direction. Headquartered in New York, with offices in Chicago, Houston, and Wilton, CT., Kraft Kennedy counts law firms, financial organizations, and professional service firms among the clients who rely on our deep expertise and wide breadth of experience. With a 24x7 network operations center and modern as-as-service solutions, we are known for our uniquely deep expertise in IT infrastructure, cybersecurity, desktop design, project management, DMS, advisory services, and procurement. Clients range from small, local firms to large national companies. We are proud to have been voted a Top IT consulting firm by the International Legal Technology Association and to be a Microsoft Solutions Partner and Microsoft Premier Exchange Support Partner.

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