- Own the day-to-day administration, health, availability, performance, capacity, and lifecycle of the ScienceLogic SL1 platform.
- Manage SL1 components, collectors, credentials, device classes, discovery, organizations, access controls, and configuration.
- Plan and coordinate upgrades, patches, PowerPack updates, testing, release validation, and rollback readiness.
- Design, build, test, document, and maintain custom PowerPacks and associated SL1 content.
- Create operational, executive, customer, SLA, availability, capacity, risk, and service-health reports and dashboards.
- Design and support secure integrations between SL1 and ITSM, analytics, security, cloud, network, and business platforms.
- Automate event enrichment, ticketing, notifications, escalation, remediation, evidence collection, and reporting workflows.
- Implement AI-assisted operations while maintaining human oversight, data protection, access control, and auditability.
- Collaborate with internal teams, vendors, and customers to translate requirements into maintainable platform capabilities.
- Maintain technical documentation and provide knowledge transfer and escalation support.
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