Managed Services Account Manager
New
K
Kraft & KennedyTechnology Management Consulting
You must live in one of these locations to be considered for this remote position. (Connecticut, Delaware, Florida, Georgia, Illinois, Maryland, Massachusetts, New York, Nevada, South Carolina, North Carolina, Tennessee, Texas, Utah, Vermont, Virginia, DC, Kentucky, Pennsylvania, Ohio or Washington.)Full-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceMicrosoft OfficeNegotiationAccount ManagementRelationship management
Requirements
- Bachelor’s degree preferred.
- Demonstrated success in developing client relationships.
- High energy and drive with negotiation skills.
- Proficiency with MS Office applications.
- Strong organizational and presentation skills.
- Excellent written communication and active listening skills.
- Ability to multi-task and adapt to changes quickly.
- Strong typing skills for data entry.
- Ability to travel periodically to client locations.
Responsibilities
- Serve as the non-technical point of contact for assigned Managed Services accounts.
- Ensure client satisfaction and resolve concerns in a timely manner.
- Proactively interface with accounts via ad-hoc check-ins and routine status meetings.
- Develop and maintain meeting notes and prioritize follow-up items.
- Collaborate with technical teams to recommend technology improvements to clients.
- Coordinate Quarterly Business Reviews and Annual Strategic Planning Meetings.
- Drive relationship growth through scheduled in-person meetings.
- Manage onboarding for new clients and contacts.
- Process hardware/software renewals and review client invoices for accuracy.
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