Service Delivery Manager
New
This role supports customers across North America, Overlap with Pacific Time, North American time zones, and European business hoursFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Cross-functional collaborationRelationship managementTechnical supportCustomer Success
Requirements
- Experience in a customer-facing role.
- Experience managing customer relationships, service delivery, or operational engagements in tech.
- Strong organizational and time management skills.
- Excellent written and verbal communication skills in English.
- Strong problem-solving and critical-thinking abilities.
- Ability to learn technical concepts quickly.
- Ability to influence stakeholders and drive accountability.
- Professional demeanor during escalations.
- Comfort working across multiple time zones.
- Customer-first mindset.
Responsibilities
- Build and maintain strong relationships with customer stakeholders.
- Own the overall service delivery experience and customer health.
- Ensure service commitments and SLAs are met.
- Monitor service performance, trends, and risks.
- Lead customer service reviews and operational meetings.
- Act as the primary escalation point for service delivery concerns.
- Coordinate cross-functional teams to ensure successful delivery.
- Provide regular reporting and insights to customers and stakeholders.
- Advocate for customer needs internally.
- Contribute to the evolution of service delivery practices.
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