Senior Customer Success Manager – Energy Management Services
New
Remote work flexibility within the United StatesFull-TimeSenior
Salary126,900 - 135,100 USD per year
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Job Details
- Experience
- 7+ years
- Required Skills
- SalesforceAccount ManagementCRMData analyticsCustomer Success
Requirements
- Bachelor’s degree in Business, Engineering, Sustainability, or related field.
- 7+ years of experience in Customer Success, Client Services, or Enterprise Account Management roles.
- Proven experience managing complex, enterprise-level customer relationships.
- Strong analytical ability to interpret energy data, operational metrics, and performance dashboards.
- Excellent communication and presentation skills, with confidence engaging executive-level stakeholders.
- Familiarity with energy efficiency concepts, sustainability frameworks, ESG reporting, or carbon reduction initiatives.
- Experience working with CRM and customer success platforms (e.g., Salesforce).
Responsibilities
- Serve as the primary strategic contact for enterprise EMS clients, building and maintaining long-term relationships with senior stakeholders and decision-makers.
- Drive onboarding, adoption, and ongoing engagement of Energy Management Services solutions.
- Develop and execute customer success plans aligned with client objectives, focusing on energy efficiency, cost optimization, and ESG performance.
- Monitor customer health metrics, proactively identify risks, and implement retention strategies.
- Partner cross-functionally with Sales, Product, Engineering, and Operations teams.
- Lead executive business reviews (QBRs), presenting performance insights, KPIs, ROI, and value realization outcomes.
- Identify upsell and cross-sell opportunities within existing accounts.
- Act as the voice of the customer, providing structured feedback to influence product roadmap and service improvements.
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