Senior Group Manager, Customer Success
New
USFull-TimeManager
Salary134,000 - 184,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 10+ years of experience in high-growth, fast-paced environments, with at least 5+ years in people management roles.
- Required Skills
- Data AnalysisPeople ManagementSalesforceTableauStakeholder managementCustomer Success
Requirements
- 10+ years of experience in high-growth, fast-paced environments, with at least 5+ years in people management roles.
- Proven experience leading Customer Success or similar client-facing, revenue-impacting teams.
- Background in employer-sponsored health benefits, healthcare services, or related industries strongly required.
- Strong ability to manage multiple initiatives, prioritize effectively, and drive operational excellence.
- Excellent communication and relationship-building skills, with the ability to influence stakeholders at all levels, including senior executives.
- Experience using CRM and analytics tools such as Salesforce and Tableau; Gainsight experience is a plus.
- Strong strategic thinking and problem-solving skills with a data-driven approach to decision-making.
- Passion for improving healthcare outcomes and contributing to mission-driven work.
- Highly organized, adaptable, and comfortable operating in ambiguous, evolving environments.
Responsibilities
- Lead, hire, coach, and develop a high-performing Customer Success team, ensuring consistent execution across customer segments and tiers.
- Drive accountability for key KPIs including retention, renewal rates, customer satisfaction, and net revenue expansion.
- Partner with senior leadership to optimize operational processes, enhance enablement programs, and improve team performance.
- Oversee revenue forecasting, identify risks, and implement strategies to protect and grow customer value across assigned accounts.
- Manage executive-level client relationships and support high-priority escalations involving clinical, operational, or contractual issues.
- Provide consolidated reporting on team and portfolio performance, identifying trends, risks, and opportunities for improvement.
- Collaborate cross-functionally with clinical, product, analytics, marketing, and partnership teams to ensure customer insights inform strategic decisions.
- Represent the Customer Success function in strategic reviews, finalist meetings, and cross-functional business planning discussions.
View Full Description & ApplyYou'll be redirected to the employer's site
