- Develop and maintain strong strategic and operational relationships with assigned clients.
- Serve as a primary point of contact for complex client needs and lead recurring client meetings.
- Configure benefits administration systems to support new implementations, program changes, and enhancements.
- Execute and oversee system testing to ensure accurate configuration and readiness.
- Coordinate cross-functionally with Product, Development, and Call Center teams to meet deliverables.
- Research, troubleshoot, and resolve complex system and process-related client inquiries.
- Drive operational efficiency through process improvement initiatives and adherence to SOPs.
- Provide informal guidance and subject matter expertise to less experienced team members.
Project ManagementMicrosoft ExcelStakeholder management