- Serve as the bswift technical and subject matter expert during implementation status meetings and other client-facing meetings.
- Manage client expectations by proactively anticipating challenges, communicating project status, and establishing realistic delivery timelines.
- Consult clients on industry best practices and recommend system and process improvements.
- Own and manage multiple areas of client implementations, including system configuration, testing, COBRA/Direct Bill setup, employee communications, vendor integrations, data migration, and payroll configuration.
- Monitor project progress to ensure milestones and deadlines are achieved.
- Identify and mitigate project risks.
- Troubleshoot and resolve client inquiries related to system functionality.
- Coach and mentor Implementation Analysts to support professional development and project success.
Project ManagementMicrosoft ExcelClient relationship management