- Provide ongoing service delivery to support client requirements and business needs
- Serve as first-level system support for assigned clients
- Maintain and update client benefits websites
- Perform ongoing audits and file reviews to ensure data integrity and accuracy
- Manage daily, weekly, and annual inbound and outbound file processing
- Research, analyze, and resolve participant cases and inquiries
- Execute client-specific reporting and support ACA processing activities
- Perform system testing to support bswift platform releases and annual enrollment activities
- Configure and test system functionality to meet client requirements
Analytical SkillsMicrosoft Excel