- Lead and manage client‑facing projects within a benefits administration environment, ensuring alignment between client expectations, service delivery teams, and internal stakeholders.
- Drive projects related to client service delivery, benefits platform enhancements, operational readiness, and annual enrollment planning and execution.
- Serve as a trusted partner to client service teams by proactively identifying risks, managing dependencies, and resolving issues that may impact client experience or delivery timelines.
- Lead or support annual enrollment–related projects, including planning, cross‑team coordination, readiness tracking, and post‑AE analysis.
- Manage internal initiatives that directly support client success, service model improvements, and benefits administration operational efficiency.
- Oversee enterprise programs such as technology implementations, process optimization, and enhancements to benefits administration tools and workflows.
- Develop, maintain, and execute detailed project plans using Smartsheet as a primary tool, along with Jira and other project management platforms as needed.
- Apply Agile, Scrum, or Waterfall methodologies appropriately based on project scope and client needs.
- Track and manage timelines, budgets, risks, issues, and dependencies to ensure successful delivery.
- Communicate project status, milestones, risks, and outcomes clearly and consistently to stakeholders at all levels.
Project ManagementAgileSCRUM+4 more