- Serve as the technical and subject matter expert in client-facing implementation meetings.
- Manage client expectations, communicate project status, and establish realistic delivery timelines.
- Consult clients on industry best practices and recommend system and process improvements.
- Manage multiple implementation workstreams, including configuration, testing, COBRA and Direct Bill setup, employee communications, vendor integrations, data conversion, and payroll implementation.
- Monitor project progress and ensure milestones, deliverables, and deadlines are achieved.
- Collaborate with internal teams to deliver services accurately, efficiently, and on schedule.
- Identify project risks and communicate concerns and mitigation strategies to the Implementation Delivery Manager.
- Research, troubleshoot, and resolve client inquiries related to system functionality, configuration, and process gaps.
- Recommend improvements to delivery processes, implementation methodologies, tools, documentation, and standards.
- Coach and mentor Implementation Analysts on delivery, issue resolution, and client communication.
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