- Resolve client issues by responding to inquiries and leveraging internal systems.
- Triage and manage client tickets within 24 hours.
- Support technical configuration and maintenance of client benefits websites.
- Perform quality assurance testing and monitor issue resolution.
- Manage setup and maintenance of carrier and payroll feeds.
- Prepare and deliver technical product presentations and client trainings.
- Lead client meetings and develop agendas.
- Identify and drive process improvements and fulfillment procedures.
- Mentor and coach junior team members.
Project ManagementData AnalysisMicrosoft Excel+2 more