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Client Analyst II
Posted 3 days agoViewed
Requirements:
- Advanced proficiency in MS Excel, working knowledge of MS Office products
- Extensive experience with databases, as well as data interpretation and data manipulation
- Ability to think outside the box
- Strong problem-solving skills
- Communication skills to convey updates and engage with client contacts and internal teammates
- Experience in benefits administration system technology, payroll, HRIS or related software
Responsibilities:
- Ongoing service delivery to support client requirements and needs
- Serve as first level system support for each assigned client
- Perform ongoing audits and file reviews, ensuring data and results accuracy
- Manage daily/weekly/annual incoming and outgoing file processing
- Execute research and analysis to resolve participant cases
- Execute client specific reporting
- Support ACA processing
- Perform testing to support bswift system releases
- Review release documentation for understanding
- Execute processes as outlined in the Admin Guide
- Perform system configuration and testing to meet client requirements for projects and annual enrollment
- Provide timely responses to client inquiries through research and analysis
- Billing tasks, which include: generating invoices, posting payments and reconciling receivables
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