Customer Success Manager (PPC Advertising)
New
G
GoFastiDigital Marketing
Based in Latin AmericaContractManager
Salary2,000 - 2,500 USD per month
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Job Details
- Languages
- English
- Experience
- 3+ years of experience in a Customer Success Manager, Client Success, or client-facing account management role; 1+ year of hands-on experience with Google Ads campaigns
- Required Skills
- Account ManagementDigital MarketingCRMCustomer Success
Requirements
- 3+ years of experience in a Customer Success Manager, Client Success, or client-facing account management role.
- 1+ year of hands-on experience with Google Ads campaigns.
- Strong understanding of: Match types, Performance Max campaigns, Negative keywords, Conversion tracking and PPC performance metrics and optimization principles
- Experience managing client relationships and leading client-facing meetings.
- Ability to present campaign performance and recommendations to non-technical stakeholders.
- Strong ability to explain technical advertising concepts in a clear and accessible way.
- Excellent organizational, communication, and problem-solving skills.
- Proactive mindset with the ability to identify issues before they impact client satisfaction.
- Native-level English communication skills, both written and verbal.
Responsibilities
- Serve as the primary point of contact for assigned clients.
- Lead recurring calls with franchisors and franchisees to discuss campaign performance, goals, and opportunities.
- Present PPC performance reports and insights to non-technical stakeholders.
- Build and maintain strong client relationships to drive customer satisfaction and retention.
- Translate client objectives, feedback, and business needs into clear briefs for the media buying team.
- Identify and escalate potential account concerns, including wasted spend, intent mismatches, conversion tracking issues, and performance risks.
- Coordinate with internal teams to ensure client expectations and campaign strategies remain aligned.
- Document client meetings, action items, and account updates within the CRM.
- Ensure timely follow-up on client requests and maintain a high level of customer service
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