Success Manager
New
P
PavagoLead Generation
Colombia. Mexico. Brazil, U.S. time zonesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- RESTful APIsAccount ManagementCRM
Requirements
- Experience leading client success, account management, or delivery operations
- Background in cold email agencies or lead generation companies
- Hands-on experience with cold email strategy, deliverability, and warm-up systems
- Ability to personally write and optimize cold email copy
- Strong understanding of APIs, automations, and email infrastructure
- Familiarity with DNS setup (SPF/DKIM/DMARC)
- Experience using AI tools for daily operations
- Ability to operate effectively in fast-moving startup environments
Responsibilities
- Act as the primary point of contact for 20–30 active clients
- Lead client calls, check-ins, and ongoing communication
- Manage expectations and proactively identify risks
- Prevent churn through consistent delivery and communication
- Diagnose and improve underperforming cold email campaigns
- Troubleshoot deliverability, inbox placement, and copy issues
- Build and improve operational playbooks and documentation
- Track client health, SLAs, and campaign performance
- Coordinate with developers and outreach teams
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