Senior Customer Success Manager
New
U
UrbantzSaaS Logistics
Work where you choose: our fancy offices in the center of Brussels, your spare bedroom, a cabin in the woods… you decideFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Spanish, French, English
- Experience
- 5+ years
- Required Skills
- Account ManagementTroubleshootingCustomer SuccessSaaSPostman
Requirements
- 5+ years of experience in customer-facing functions (account management, consulting, customer success, or sales).
- Perfectly fluent in Spanish, French, and English.
- Substantial experience in SaaS.
- Understanding of IT solutions and API integrations.
- Executive presence in front of senior stakeholders.
- Outstanding customer management skills.
- Exceptional communication capabilities.
Responsibilities
- Take ownership of a customer portfolio and maximize their platform engagement and satisfaction.
- Create Success Plans and conduct Quarterly Business Reviews (QBRs) to help customers meet their targets.
- Proactively monitor and analyze customer needs & KPIs to ensure maximum value delivery.
- Serve as the customer’s technical product expert and provide solution training, testing, and troubleshooting.
- Bring the voice of the customer to internal discussions.
- Help with product feature validation and roll-out.
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