- Review and respond to billing inquiries from customers via email
- Work in the Salesforce case queue to track, manage, and resolve billing issues end-to-end
- Use Stripe Billing and Salesforce to review, update, and modify subscription details
- Perform ad hoc audits and analytics on subscriptions to identify discrepancies, patterns, or opportunities for improvement
- Assist in updating billing details and coordinating outreach to manage and reduce unpaid invoice balances
- Partner with Finance, RevOps, and Sales to resolve billing issues and surface systemic improvements
- Proactively identify manual tasks and leverage AI tools to streamline workflows
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