- Act as the first post-sales point of contact for new customers
- Develop a deep understanding of client objectives and translate them into success plans
- Deliver world-class onboarding experiences through training, setup guidance, and milestone achievement
- Ensure clients achieve ROI quickly by managing their implementation and meeting agreed launch dates
- Manage a portfolio of clients to ensure measurable impact and retention
- Run business reviews and advise clients on strategy and optimization
- Proactively identify churn risks and uncover upsell opportunities
- Serve as the first point of contact for customer queries via chat, email, and occasional calls
- Troubleshoot and resolve client issues to minimize disruption
- Write documentation and collaborate with Engineering to resolve bugs
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