Take ownership of a customer portfolio and maximize their platform engagement and satisfaction.
Create Success Plans and conduct Quarterly Business Reviews (QBRs) to help customers meet their targets.
Proactively monitor and analyze customer needs & KPIs to ensure maximum value delivery.
Serve as the customer’s technical product expert and provide solution training, testing, and troubleshooting.
Bring the voice of the customer to internal discussions.
Help with product feature validation and roll-out.
Account ManagementTroubleshootingCustomer Success+2 more
About Urbantz
Urbantz pioneers sustainable last-mile delivery management for global enterprises. You will join a team that built an all-in-one SaaS platform. This platform gives large retail, grocery, e-commerce, and logistics brands unprecedented control. It helps them optimize complex multi-fleet operations. Over 100 enterprise customers, including Asda and PostNord, use Urbantz. They manage mission-critical deliveries across EMEA and beyond. Our platform drives efficiency, cuts costs, and lowers CO2 emissions. We empower companies to scale operations and improve customer experiences.
How We Work
Urbantz embraces a global remote-first philosophy. Our diverse team collaborates across various locations. We promote a culture of experimentation and constant development. You will find flexibility and encouragement for your initiatives here. We believe in autonomy and defining your own path to success. While remote, we value face-to-face connection. We host regular team meetups in Brussels and an annual offsite somewhere sunny.
Engineering at Urbantz
Our platform solves the intricate challenges of last-mile logistics. We empower enterprises with dynamic route planning using AI. You will work on features like real-time delivery slot management. Our architecture supports seamless multi-carrier integrations. We craft robust driver management tools and visibility dashboards. Experience with SaaS solutions and API integrations is key. We utilize tools like VisualStudio Code and Postman for development and testing. Your work directly impacts how global brands manage their supply chains.
Why Join Us
Shape the future of sustainable logistics for global enterprise clients.
Work remotely from anywhere, supported by team meetups and annual offsites.
Drive impact in a rapidly scaling SaaS company, recognized by Deloitte's Fast 50.
Grow your expertise through training, workshops, and conferences.
Contribute to an incredibly diverse and collaborative international team.
Benefits & Perks
Work where you choose: Brussels office, home, or anywhere else.
Competitive salary with country-specific fringe benefits.
Autonomy to define and navigate your own path to success.
Access to training, workshops, and conferences for professional growth.
Regular team meetups in Brussels and an annual offsite.