Senior Customer Onboarding & Success Manager
New
D
DevSavant Inc.SaaS, E-commerce
LATAMFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English (C1)
- Experience
- 5+ years of experience in Customer Success or Onboarding
- Required Skills
- Data AnalysisHTMLCSSShopifyAccount ManagementCustomer SuccessSaaS
Requirements
- 5+ years of experience in Customer Success or Onboarding within a SaaS environment
- 3+ years of experience working with customers in the US market, ideally with SMB and Mid-market
- 3+ years experience working with a non-LATAM headquartered company in a remote role
- Proven ability to manage a portfolio of accounts and deliver measurable results
- Excellent written and spoken English (C1)
- Ability to manage multiple projects confidently and independently
- Confidence in discussing ROI and business impact
- Empathy and relationship-building skills
- Organisational skills and attention to detail
- Analytical mindset and problem-solving ability
Responsibilities
- Act as the first post-sales point of contact for new customers
- Develop a deep understanding of client objectives and translate them into success plans
- Deliver world-class onboarding experiences through training, setup guidance, and milestone achievement
- Ensure clients achieve ROI quickly by managing their implementation and meeting agreed launch dates
- Manage a portfolio of clients to ensure measurable impact and retention
- Run business reviews and advise clients on strategy and optimization
- Proactively identify churn risks and uncover upsell opportunities
- Serve as the first point of contact for customer queries via chat, email, and occasional calls
- Troubleshoot and resolve client issues to minimize disruption
- Write documentation and collaborate with Engineering to resolve bugs
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