- Driving customer adoption, retention and satisfaction for an assigned book of accounts
- Providing analyses on booking trends and pricing performance for clients
- Building relationships with customers by driving value using a consultative approach
- Training clients on the basics of revenue management and tool usage
- Securing annual subscription renewals and uncovering expansion opportunities
- Performing regularly scheduled meetings with key stakeholders
- Monitoring and reporting on the health and risk of assigned accounts
- Partnering with internal teams and mentoring junior members
- Communicating customer feedback to the product organization