- Drive customer adoption, retention, and satisfaction for assigned book of accounts.
- Own the new customer experience from Sales by leading trainings, driving product adoption, and helping customers achieve their business goals.
- Manage the Beyond Training & Certification process for all new customers.
- Secure annual subscription renewals and uncover expansion opportunities.
- Perform regularly scheduled meetings with key stakeholders to ensure customer goals are being met.
- Train clients on the basics of revenue management and how to effectively use our tool to increase revenue.
- Analyze customer performance data and make recommendations to ensure revenue growth.
- Monitor and report on the health and risk of assigned accounts.
- Work with cross-functional teams to drive better collaboration and customer experience.
- Communicate trending customer feedback and ideas as the voice of the customer to the Product organization.
Data AnalysisAccount ManagementCustomer Success+1 more