Senior Customer Success Manager
New
B
BeyondRevenue Management
Remote - Australia, Primarily Australian business hours, with some flexibility to overlap with U.S. and Europe.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisCustomer SuccessSaaSAccount Management
Requirements
- 3+ years of experience working in SaaS customer success.
- Solid understanding of Customer Success best practices.
- Experience managing customer renewals and upgrades.
- Creative and analytical thinker with strong problem-solving skills.
- Exceptional verbal and written communication skills with the ability to communicate effectively at all levels.
- Ability to travel 1-2 times per quarter.
- Short-term rental industry or revenue management experience is a bonus.
Responsibilities
- Drive customer adoption, retention, and satisfaction for assigned book of accounts.
- Own the new customer experience from Sales by leading trainings, driving product adoption, and helping customers achieve their business goals.
- Manage the Beyond Training & Certification process for all new customers.
- Secure annual subscription renewals and uncover expansion opportunities.
- Perform regularly scheduled meetings with key stakeholders to ensure customer goals are being met.
- Train clients on the basics of revenue management and how to effectively use our tool to increase revenue.
- Analyze customer performance data and make recommendations to ensure revenue growth.
- Monitor and report on the health and risk of assigned accounts.
- Work with cross-functional teams to drive better collaboration and customer experience.
- Communicate trending customer feedback and ideas as the voice of the customer to the Product organization.
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