Senior Customer Success Manager
A
Azeus Systems LimitedSaaS, Governance Software
AustraliaFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years' experience
- Required Skills
- Stakeholder managementCustomer SuccessSaaSAccount ManagementCRM
Requirements
- 3+ years' experience in Customer Success, Account Management, Sales, Client Relationship Management or a related role.
- Demonstrated experience managing a portfolio of customers and taking ownership of retention, renewals and account growth.
- Strong commercial awareness and the ability to identify and develop upsell and cross-sell opportunities.
- Experience engaging confidently with senior stakeholders and decision-makers.
- Strong organizational and account-management skills, with the ability to manage multiple customers, priorities and deadlines effectively.
- Strong experience using CRM systems to manage customer relationships, activities, opportunities and account information.
- Excellent written and verbal communication skills.
- A proactive, solutions-focused approach with a strong commitment to customer outcomes.
- Ability to work independently while collaborating effectively with Sales, Marketing, Product and Customer Success teams.
- Willingness to travel interstate as required.
Responsibilities
- Own the customer lifecycle from onboarding through to renewal, retention and expansion.
- Manage a portfolio of assigned Australian client accounts, ensuring strong engagement, customer satisfaction, retention and growth.
- Maintain strong visibility of customer health, product usage, engagement, upcoming renewals, risks and growth opportunities.
- Proactively engage with customers to understand their business and governance needs and provide guidance on best practices for using Convene.
- Build and maintain trusted relationships with senior stakeholders, including CEOs, Board members, Company Secretaries, governance professionals and executive teams.
- Identify opportunities to increase product adoption, drive upsell and cross-sell, and expand relationships across customer organizations.
- Develop customer advocates and identify opportunities for testimonials, case studies, referrals, references, speaking opportunities and other forms of customer advocacy.
- Capture and communicate customer feedback, insights and product requirements to Product, Marketing and Sales teams.
- Develop account plans for key customers, including renewal strategy, stakeholder mapping, growth opportunities and risk mitigation.
- Travel interstate as required for customer meetings, events, conferences and other business activities.
View Full Description & ApplyYou'll be redirected to the employer's site
