Senior Technical Customer Support Engineer
New
C
ClickHouseDatabase Software
Candidates must be located in Australia, 24x7 support coverageFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- SQLCloud ComputingClickhouseSaaSDistributed SystemsTechnical support
Requirements
- Technical breadth in ClickHouse open-source or Cloud, or related domains like SQL databases, OLAP, cloud-native SaaS, or distributed systems.
- Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, SRE, Solutions Engineer, or Software Engineer.
- Must be located in Australia.
- Strong written and verbal English communication skills.
- Ability to work fully remote with reliable connectivity.
- Availability to support 24x7 operations in a global, distributed environment.
- Mindset of teamwork, empathy, and problem-solving.
- Experience with ClickHouse is a plus.
- Experience with OSS and open-source technologies is a plus.
- Experience with cloud platforms like Azure, GCP, or AWS is a plus.
- Experience with data pipelines like Kafka, Kinesis, Spark, or RabbitMQ is a plus.
Responsibilities
- Support and guide ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings.
- Develop technical solutions and knowledge base content, including documentation, blogs, and training materials.
- Collaborate with global Support, Engineering, Go to Market, and Product Management teams to define user-required functionality.
- Assist with mentoring and training colleagues, users, and customers.
- Deliver professional customer service and technical guidance within established Service Level Agreements.
- Build and maintain trusted relationships with colleagues, customers, and partners.
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