Production Support Engineer
New
A
AlpacaFinTech
Remote - APAC, APAC shift region, starting at 5:00 PM ESTFull-TimeMiddle
SalaryCompetitive Salary & Stock Options
Apply NowOpens the employer's application page
Job Details
- Experience
- 4+ years
- Required Skills
- SQLKubernetesGrafanaRESTful APIsDistributed Systems
Requirements
- 4+ years of experience in technical escalation or support engineering.
- Proficiency in SQL, Kubernetes, and Grafana.
- Expertise in troubleshooting complex distributed systems and APIs.
- Understanding of FinTech concepts and API-driven financial platforms.
- Knowledge of ITIL concepts.
- Strong communication skills for explaining complex technical findings to internal and external audiences.
- Ability to build relationships and establish trust with technical teams at enterprise-level partners.
- Ability to work in an APAC shift region, starting at 5:00 PM EST.
Responsibilities
- Lead hands-on troubleshooting and resolution for critical technical issues for enterprise customers.
- Perform root cause analysis on recurring issues by collaborating with Support, Product, and Engineering teams.
- Audit and improve escalation workflows using code, tooling, and training to reduce L3 escalations.
- Develop and maintain internal knowledge bases, runbooks, and troubleshooting guides.
- Contribute to public-facing technical documentation.
View Full Description & ApplyYou'll be redirected to the employer's site
