Product Support Engineer
New
T
TelnyxTelecommunications Connectivity
EMEA (Remote), Central Time (UTC+1), 9am–6pm Monday to FridayFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- PythonBashRESTful APIsLinuxPostmanNetworking
Requirements
- Background in Computer Science, IT, networking, or equivalent hands-on experience
- Solid understanding of networking fundamentals including DNS, routing, IP addressing, and HTTP/HTTPS
- Comfortable with REST APIs, webhooks, and tools like Postman or cURL
- Linux terminal proficiency including navigating filesystems, reading logs, and running commands
- Problem-solving mindset with ability to investigate issues independently
- Highly proficient in English, both written and verbal
Responsibilities
- Troubleshoot complex customer issues across networking, APIs, and communications products
- Investigate issues using tools like Postman, cURL, Wireshark, Linux terminal and our internal tooling
- Collaborate with customers, vendors, and engineering teams to resolve cases
- Contribute to bot-building and workflow automation
- Document solutions and improve self-service resources
- Learn VoIP protocols, internal systems, and new technologies as the role evolves
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