Product Support Engineer
New
T
TelnyxTelecommunications Connectivity
Location: Dublin; Ireland; Krakow, Poland; Amsterdam, Netherlands; Bucharest, Romania, Central Time (UTC+1), 9am–6pm Monday to FridayFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- PythonBashGitRESTful APIsLinuxZendeskPostmanNetworking
Requirements
- Background in Computer Science, IT, networking, or equivalent hands-on experience
- Solid understanding of networking fundamentals including DNS, routing, IP addressing, and HTTP/HTTPS
- Comfortable with REST APIs, webhooks, and tools like Postman or cURL
- Linux terminal proficiency including filesystem navigation, log reading, and command execution
- Strong problem-solving mindset and persistence in investigating issues
- Highly proficient in English, both written and verbal
Responsibilities
- Troubleshoot complex customer issues across networking, APIs, and communications products
- Investigate technical issues using tools like Postman, cURL, Wireshark, and Linux terminal
- Collaborate with customers, vendors, and engineering teams to resolve cases
- Contribute to bot-building and workflow automation to improve support efficiency
- Document solutions and improve self-service resources
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