Developer Support Engineer
New
J
Jama SoftwareEngineering Software
Remote - EMEAFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3–6 years
- Required Skills
- SQLJavaKubernetesMicrosoft SQL ServerMySQLRESTful APIsLinuxScriptingSaaSNetworking
Requirements
- 3–6 years supporting Java-based web applications.
- Experience navigating databases and writing SQL queries (MySQL / MSSQL).
- Strong Linux command line experience for log analysis and system configuration.
- Experience troubleshooting firewalls, proxies, and networking issues.
- Experience working with REST APIs.
- Experience supporting SaaS applications or web applications.
- Experience with Kubernetes.
- Strong troubleshooting skills across application layers, including code-level debugging.
- Proficient in scripting to investigate issues and automate technical tasks.
Responsibilities
- Participate in on-call rotations and provide escalation support for high-impact or complex incidents.
- Provide advanced technical support for backend issues, integrations, database configurations, and system behavior.
- Troubleshoot self-hosted installations, upgrades, migrations, and performance-related issues.
- Analyze logs, support bundles, database queries, API traffic, and system metrics to diagnose issues.
- Debug application behavior using development tools and environment inspection techniques.
- Identify, reproduce, and document defects for Engineering.
- Develop scripts or technical workarounds to assist customers with complex issues.
- Support integration troubleshooting involving REST APIs and third-party systems.
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