Jama Software

πŸ‘₯ 251-500πŸ’° $200,000,000 Private over 6 years agoDeveloper PlatformManufacturingEnterprise SoftwareCollaborationSoftwareπŸ’Ό Private Company
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Jama Software develops and delivers Jama Connect, a leading requirements management platform empowering engineering teams to build complex, mission-critical products. We serve a diverse range of industries, including automotive, medical devices, aerospace, and consumer electronics, helping them reduce risks, improve product quality, and accelerate time to market. Our platform supports the entire product development lifecycle, from initial concept to launch, enabling intelligent management of requirements and seamless traceability across various tools. Jama Software's tech stack incorporates technologies like Cloudflare for hosting and security (including DNSSEC and HSTS), Google Apps for Business, and Microsoft Azure DNS, reflecting our commitment to robust and scalable solutions. We foster a collaborative engineering culture focused on innovation and continuous improvement, empowering employees through remote-first work arrangements and annual company gatherings. Our remote-first culture spans 8 countries, offering flexible work opportunities and a diverse team experience. Recently acquired by Francisco Partners for $1.2 billion, Jama Software is experiencing significant growth and expanding its market presence. We're a mid-sized company (251-500 employees) with a history of successful product development and strong financial backing. This translates to exciting career opportunities for individuals who thrive in a fast-paced, dynamic environment and are passionate about enhancing product development processes. We value diversity and inclusion, actively seeking candidates from all backgrounds and experiences. Our commitment to learning and development is demonstrated through our LinkedIn Learning subscription, offering continuous professional growth opportunities to every employee. We encourage passionate individuals to apply, regardless of whether they meet every requirement, recognizing that a variety of skills and perspectives contribute to our overall success.

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πŸ“ EMEA

πŸ” Medical Device & Life Sciences

  • Related experience in a Customer Success Management, Account Management, and/or Sales role in a SaaS business environment.
  • Proven record of long-term customer retention, revenue growth, and individual quota attainment.
  • Problem-solving mindset and willingness to leverage data & insights to drive customer outcomes.
  • Strong interpersonal skills with a positive demeanor and an ability to engage with customers’ business and technical staff.

  • Own a portfolio of growth and strategic accounts.
  • Manage customer life cycle, from acquisition to customer retention and loyalty.
  • Drive product adoption and use through education, support, and guidance.
  • Monitor customer health and proactively address risk to ensure customer retention.
  • Lead business and technical discovery.
  • Guide customers to quantify business impact.
  • Accurately position the value of Jama Connect.
  • Identify and close upsell and expansion opportunities within customer portfolio.
  • Utilize Jama Software's product and services knowledge to develop solutions to customer business needs.
  • Coordinate with cross-functional teams to deliver customer value.
  • Maintain accurate forecast in CRM (Salesforce).
  • Participate in vertical strategy and skill development.

LeadershipProject ManagementBusiness DevelopmentData AnalysisPeople ManagementProject CoordinationCross-functional Team LeadershipStrategyGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationInterpersonal skillsAccount Management

Posted 2 months ago
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πŸ“ United States

πŸ” Software and Technology

  • At least 2 years' experience in a support engineer role in enterprise software with success in supporting customers.
  • 2+ years supporting Java-based web applications.
  • Experience using the Linux command line to parse log files and configure system settings.
  • Troubleshooting experience with firewalls and proxies.
  • Experience working with REST APIs and supporting SaaS products or web apps.
  • Outstanding communication skills and ability to work with diverse roles, including customers.
  • Strong critical thinking and problem-solving skills.

  • Provide functional support for Jama Software to customers, partners, and internal team members through support ticketing systems and technologies.
  • Support self-hosted customers with installations, upgrades, and migrations to hosted Cloud solutions.
  • Contribute to internal and customer-facing documentation, including approving and publishing knowledge articles.
  • Collaborate with customers to identify, reproduce, and log defects.
  • Attend training sessions to stay updated on features and environment changes.
  • Analyze logs, including support bundles, and use tools like Zendesk and IntelliJ IDEA for troubleshooting.
  • Deliver Planned Weekend Support and on-call services as required.

Data AnalysisJavaREST APICommunication SkillsLinuxDocumentationTroubleshootingTechnical support

Posted 2 months ago
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