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Jama Software

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🏢 Snowflake
đź‘Ą 5001-10000đź’° $621.5m Post-IPO Equity on 2022-04-19Cloud Data ServicesArtificial Intelligence (AI)Data ManagementAnalyticsEnterprise SoftwareSoftware
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🔥 Senior Pre-Sales Solutions Architect, Aerospace & Defence
Posted 2024-11-16

đź“Ť EMEA

🔍 Aerospace and Defence

  • 6+ years’ experience in pre-sales or solutions engineering background in enterprise SaaS sales.
  • 3+ years’ experience with Agile, Lean, Kanban, SAFe and other product engineering and delivery methodologies required.
  • 3+ years’ experience with sales methodology and pipeline management.
  • Experience in working with Aerospace, Defense & Space companies.
  • Strong demonstration skills and ability to incorporate discovery into technical solutions.
  • Deep understanding of requirements management concepts and competitive landscape.
  • Understanding of importance of requirements management within Aerospace & Defense industries.
  • Ability to position Jama Connect against competitive products from a technical perspective.
  • Detailed understanding and knowledge of assigned vertical and relevant regulations.

  • Provide end-to-end product demonstration, including complex integrations and use cases.
  • Work independently to drive opportunities forward with AE/CSMs.
  • Responsible for all technical discussions and follow ups with prospects.
  • Build custom demonstrations to highlight specific business solutions for each prospect.
  • Lead all trials from start to finish, ensuring success criteria is established between sales and prospect.
  • Help respond to RFPs and position Jama’s capabilities against others.

Software DevelopmentAgileSCRUMJiraGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAgile methodologiesNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-16
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🔥 Customer Success Manager, Medical Device & Life Sciences
Posted 2024-11-16

đź“Ť EMEA

🔍 Medical Device & Life Sciences

  • Related experience in a Customer Success Management, Account Management, and/or Sales role in a SaaS business environment.
  • Proven record of long-term customer retention, revenue growth, and individual quota attainment.
  • Problem-solving mindset and willingness to leverage data & insights to drive customer outcomes.
  • Strong interpersonal skills with a positive demeanor and an ability to engage with customers’ business and technical staff.

  • Own a portfolio of growth and strategic accounts.
  • Manage customer life cycle, from acquisition to customer retention and loyalty.
  • Drive product adoption and use through education, support, and guidance.
  • Monitor customer health and proactively address risk to ensure customer retention.
  • Lead business and technical discovery.
  • Guide customers to quantify business impact.
  • Accurately position the value of Jama Connect.
  • Identify and close upsell and expansion opportunities within customer portfolio.
  • Utilize Jama Software's product and services knowledge to develop solutions to customer business needs.
  • Coordinate with cross-functional teams to deliver customer value.
  • Maintain accurate forecast in CRM (Salesforce).
  • Participate in vertical strategy and skill development.

LeadershipProject ManagementBusiness DevelopmentData AnalysisPeople ManagementProject CoordinationCross-functional Team LeadershipStrategyBusiness developmentData analysisGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communication

Posted 2024-11-16
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🔥 Technical Support Engineer
Posted 2024-11-15

đź“Ť United States

🔍 Software and Technology

  • At least 2 years' experience in a support engineer role in enterprise software with success in supporting customers.
  • 2+ years supporting Java-based web applications.
  • Experience using the Linux command line to parse log files and configure system settings.
  • Troubleshooting experience with firewalls and proxies.
  • Experience working with REST APIs and supporting SaaS products or web apps.
  • Outstanding communication skills and ability to work with diverse roles, including customers.
  • Strong critical thinking and problem-solving skills.

  • Provide functional support for Jama Software to customers, partners, and internal team members through support ticketing systems and technologies.
  • Support self-hosted customers with installations, upgrades, and migrations to hosted Cloud solutions.
  • Contribute to internal and customer-facing documentation, including approving and publishing knowledge articles.
  • Collaborate with customers to identify, reproduce, and log defects.
  • Attend training sessions to stay updated on features and environment changes.
  • Analyze logs, including support bundles, and use tools like Zendesk and IntelliJ IDEA for troubleshooting.
  • Deliver Planned Weekend Support and on-call services as required.

Data AnalysisJavaData analysisREST APICommunication SkillsLinuxDocumentation

Posted 2024-11-15
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