Jama Software

👥 251-500💰 $200,000,000 Private almost 7 years agoDeveloper PlatformManufacturingEnterprise SoftwareCollaborationSoftware💼 Private Company
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Jama Software develops and delivers Jama Connect, a leading requirements management platform empowering engineering teams to build complex, mission-critical products. We serve a diverse range of industries, including automotive, medical devices, aerospace, and consumer electronics, helping them reduce risks, improve product quality, and accelerate time to market. Our platform supports the entire product development lifecycle, from initial concept to launch, enabling intelligent management of requirements and seamless traceability across various tools. Jama Software's tech stack incorporates technologies like Cloudflare for hosting and security (including DNSSEC and HSTS), Google Apps for Business, and Microsoft Azure DNS, reflecting our commitment to robust and scalable solutions. We foster a collaborative engineering culture focused on innovation and continuous improvement, empowering employees through remote-first work arrangements and annual company gatherings. Our remote-first culture spans 8 countries, offering flexible work opportunities and a diverse team experience. Recently acquired by Francisco Partners for $1.2 billion, Jama Software is experiencing significant growth and expanding its market presence. We're a mid-sized company (251-500 employees) with a history of successful product development and strong financial backing. This translates to exciting career opportunities for individuals who thrive in a fast-paced, dynamic environment and are passionate about enhancing product development processes. We value diversity and inclusion, actively seeking candidates from all backgrounds and experiences. Our commitment to learning and development is demonstrated through our LinkedIn Learning subscription, offering continuous professional growth opportunities to every employee. We encourage passionate individuals to apply, regardless of whether they meet every requirement, recognizing that a variety of skills and perspectives contribute to our overall success.

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👥 251-500💰 Series A almost 10 years ago🫂 Last layoff over 2 years agoInternetCrowdfundingPeer to Peer
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Jobs at this company:

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🔥 Developer Support Engineer
Posted about 1 month ago

📍 United States

🔍 Software Development

  • 5+ years of experience supporting Java-based web applications.
  • 5+ years of experience navigating databases and crafting SQL queries using MySQL and MSSQL.
  • 5+ years of experience using the Linux command line to parse log files and configure system settings.
  • 5+ years of experience troubleshooting firewalls and proxies.
  • 5+ years of experience working with REST APIs.
  • 5+ years of experience supporting a SaaS product or web app.
  • Experience with containerization technologies such as Docker and Kubernetes.
  • Participate in an on-call rotation, including nights, weekends, and occasional holidays.
  • Deliver Planned Weekend Support services on weekends and holidays as required.
  • Provide functional support for Jama Connect® to customers, partners, and internal stakeholders through support ticketing systems, screen shares, and other technologies.
  • Support self-hosted customers with installations, upgrades, and migrations to our hosted Cloud solutions.
  • Support and troubleshoot self-hosted installations, upgrades, and migrations.
  • Contribute to internal and customer-facing documentation, including reviewing, approving, and publishing knowledge articles.
  • Collaborate closely with Product and Engineering teams to provide custom scripting for complex solutions and workarounds.
  • You will work closely with Engineering to ensure that solutions are well-documented about lessons learned from the troubleshooting and escalation process.
  • Collaborate with customers to identify, reproduce, and log defects.
  • Attend training sessions to stay updated on evolving features of Jama Software® and supported environment changes.
  • Take deep dives into support tickets, working directly with customers.
  • Analyze logs, including support bundles, Datadog, and other internal resources.
  • Accept and review escalations from front-line support and junior support engineers.
  • Utilize tools such as Zendesk, IntelliJ IDEA, VirtualBox, Visual VM, and the command line to troubleshoot, reproduce, and resolve issues.
  • Perform other duties and projects as assigned.

DockerSQLJavaJava EEKubernetesMySQLAPI testingREST APICI/CDLinuxTroubleshootingJSONScriptingDebuggingCustomer supportSaaS

Posted about 1 month ago
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📍 United States

🧭 Full-Time

🔍 Software Development

  • 5+ years experience in AWS components like EC2, CloudFormation
  • 5+ years experience operating fault-tolerant, scalable applications
  • 4+ years of systems engineering/administration experience with web applications
  • Scripting and automation skills with languages like Python
  • Architect, build, and maintain highly available systems using AWS
  • Use Terraform for infrastructure as code
  • Document designs and implementations
  • Partner with SRE and Engineering teams for reliability best practices

AWSDockerPostgreSQLPythonBashJavaMySQLNginxREST APITomcatTerraform

Posted 4 months ago
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