- Installation, integration and deployment of Convoso SaaS products in client environments.
- Train customers on how to effectively utilize the dialer software as both administrators and agents, ensuring confident, independent platform use.
- Focus on improving onboarding efficiency, customer satisfaction and initial product adoption.
- Communicating to clients and partners aspects of both the product and the implementation at the technical and/or functional level appropriate for the situation.
- Anticipating client’s needs, mapping a timeline, and managing their expectations during the implementation process.
- Managing technical aspects of a delivery end-to-end with minimal escalation.
- Managing controlled soft launches to specific end users for testing, fine tuning/optimization based on client needs.
- Effectively coordinate client handoffs from our Customer Success team and initial reception of clients from our Sales team.
- Foster innovation and be the voice of the customer implementation internally at Convoso by sharing best practices.
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