Convoso

👥 251-500InternetComputerSaaSCall CenterBrand MarketingTelecommunicationsSoftware💼 Private Company
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Convoso empowers outbound contact centers to achieve unprecedented performance through its AI-powered cloud-based call center software. We provide predictive dialing, lead management automation, and conversational AI, helping clients move leads through the sales funnel faster and boost profitability. Our platform is trusted by businesses across numerous industries seeking to optimize their revenue operations. Convoso's tech stack incorporates a robust blend of technologies including Amazon Web Services, a content delivery network, and a range of modern tools for security and analytics. We foster a collaborative engineering culture emphasizing agile development and continuous improvement, regularly investing in new technologies to further enhance our platform's capabilities and customer experience. Our hybrid and remote-friendly work model allows talent to thrive, both domestically and internationally. Convoso's mission is to create innovations that enable contact center owners to exceed their performance goals. We value our customers as partners, actively collaborating to maximize results and supporting adherence to industry regulations. Recognized as a Best Place to Work, we strive to maintain a positive, supportive environment that prioritizes both employee well-being and professional growth. With over 250 employees and a proven track record of success since 2006, Convoso remains at the forefront of innovation in the contact center industry. Our ongoing development and expansion into new markets demonstrate our commitment to delivering cutting-edge solutions to a broad range of clients.

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📍 AL, AZ, CA, CO, CT, FL, GA, IL, IN, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT

💸 120000.0 - 150000.0 USD per year

🔍 Software Development

  • At least 5 years of experience in configuring enterprise-level Linux systems within a highly networked environment.
  • Experience in using Chef for configuration management and automation, including the creation and management of Chef cookbooks and recipes.
  • Proficiency in scripting languages such as Python and Bash for automating tasks.
  • Familiarity in designing, implementing, and optimizing centralized logging solutions for effective log analysis, integration, security compliance, and incident response.
  • Familiarity with MySQL or similar database systems.
  • Experience with virtualization technologies such as Proxmox, KVM, QEMU, or VMware is beneficial.
  • Experience managing infrastructure with bare metal servers in data center environments.
  • Proactive, resourceful, and adept at managing projects and solving problems from start to finish.
  • Strong skills in diagnosing and resolving complex system issues while maintaining stability and reliability.
  • Experience working in a fast-paced startup environment.
  • Experience in administering and tuning application stacks such as Tomcat, Apache, Nginx, and HAProxy.
  • Experience with monitoring systems like Grafana, Prometheus, and Zabbix.
  • Flexible with shift work and available for overtime as needed.
  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
  • Manages and monitors installed systems, networks, and infrastructure for the organization to be in line with company guidelines or SOP (standard operating procedure).
  • Ensures the highest level of systems and infrastructure availability.
  • Installs, configures, and tests operating systems, application software, and system management tools.
  • Design, plan and automate deployment of network communications systems.
  • Provide documentation as required to ensure accurate and current information is available for each site network.
  • Implements warranty and support activities.
  • Plans and implements system automation as required for better efficiency.
  • Oversees the development of customized software and hardware requirements.
  • Willing to stay up-to-date with security best practices and drive implementation accordingly
  • Collaborates with other professionals to ensure high-quality deliverables within organization guidelines, policies, and procedures.
  • Run diagnostics to resolve customer-reported issues
  • Deals with work process, optimization methods, and risk management tools in the given projects for successful accomplishments according to the requirements of the stakeholders

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Posted 19 days ago
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🔥 Principal Software Engineer
Posted about 1 month ago

📍 United States

🧭 Full-Time

💸 160000.0 - 170000.0 USD per year

🔍 Software Development

  • 10+ years of experience in designing and building large-scale enterprise web/SaaS applications
  • 5+ years of experience with Python (Django, Flask) or PHP (Symfony, Zend, Laravel)
  • 5+ years of experience with MySQL or other relational databases
  • Extensive Object-Oriented Programming (OOP) experience
  • Experience designing and implementing microservices and service-oriented architecture (SOA)
  • Design, architect, develop and implement secure and scalable critical business solutions
  • Translate Business and User needs into technical requirements
  • Create and maintain design documents
  • Evolving the technical direction of the services
  • Deliver quality features on-time and on-budget
  • Ensuring the correct operation of the services
  • Coordinate day-to-day development activities
  • Help hire engineers for the team

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Posted about 1 month ago
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🔥 OpenSIPS VoIP Developer
Posted 5 months ago

📍 AL, AZ, CA, CO, CT, FL, GA, IL, IN, MA, NC, NJ, NV, OH, PA, TX, UT

🧭 Full-Time

💸 155000 - 170000 USD per year

🔍 Contact center software

  • At least 2 years of experience in OpenSIPS system development, with a focus on central codebase development.
  • Minimum 5 years of solid experience in C & C++ based multithreaded application development.
  • Experience in development and troubleshooting in a Linux environment, IPCs, and modern locking primitives.
  • Experience in development on an OpenSIPS module.
  • Familiarity with SIPWise RTPEngine is a plus.
  • Comfortable with gdb or equivalent for debugging multithreaded applications.
  • Experience with Linux C development and profiling tools such as valgrind and gprof.
  • Knowledge of Real Time Communication protocols and stacks (SIP, SDP, WebRTC/RT, SRTP).
  • Strong experience with Wireshark and telephony protocol dissectors.
  • Familiarity with Python, GitHub, Atlassian tools (JIRA, Confluence), Jenkins/CircleCi.
  • Experience with monitoring systems like Prometheus, Zabbix.
  • Solid scripting skills (shell scripts, Perl, Ruby, Python).
  • Proven experience in installing, configuring, and troubleshooting UNIX/Linux-based environments.
  • Strong troubleshooting skills in different network layers.
  • Experience in administration and performance tuning of application stacks.
  • Experience with automation software like Puppet, cfengine, Chef, Ansible.
  • Maintain and improve existing OpenSIPS code, including common codebase and Convoso-specific developments.
  • Tune OpenSIPS performance, including CPU, memory usage, I/O.
  • Create and maintain OpenSIPS configurations using DSL.
  • Manage and monitor installed systems, networks, and infrastructure.
  • Provide ongoing support and maintenance for the OpenSIPS codebase.
  • Document to ensure accurate and current information is available.
  • Assist in coordination of various teams for testing and evaluation.
  • Install, configure, and test operating systems and application software.
  • Ensure the highest level of systems and infrastructure availability.
  • Evaluate existing systems and provide technical direction.
  • Run diagnostics to resolve customer-reported issues.
  • Optimize work processes and utilize risk management tools.

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Posted 5 months ago
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