Convoso

Convoso's cloud-based call center software revolutionized the call center industry by empowering the admin, agent, and customer experience.

251-500 employees

Founded 2006

Internet

Private Company

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Internet Computer SaaS Call Center Brand Marketing Telecommunications+1 more

Hybrid Work Model

This company offers a hybrid work model combining remote and office work.

Open Positions1

While headquartered in Los AngelesThe Convoso team can be found around the globe working in either a hybrid or remote capacity.Full-TimeContact Center AIPosted

Senior Director of Platform Adoption

Serve as a senior, trusted point of contact for Convoso's highest-value accounts, providing strategic guidance on business processes and platform utilization.
Partner closely with the Customer Success leadership team to triage and support at-risk accounts.
Audit, redesign, and streamline the implementation and onboarding process end-to-end.
Define, implement, and maintain a client health scoring framework.
Analyze cost drivers in onboarding and launch, and champion automation or process changes to reduce them.
Design and lead an internal enablement program to build call-center domain expertise.
Establish clear, mutually agreed success metrics with new clients during onboarding.
Report regularly on NRR, health scores, onboarding velocity, and revenue-growth progress to executive leadership.

Artificial IntelligenceCustomer SuccessAccount Management+1 more

About Convoso

Convoso pioneers AI-powered contact center solutions, helping businesses achieve unprecedented performance metrics. You will build solutions that enable contact centers to process millions of calls, dramatically increasing contact rates and agent productivity. Since 2006, our platform has empowered outbound sales and lead generation teams across diverse industries, from financial services to real estate. We continually innovate, with recent features like our DX5 dialer and Voso.ai conversational AI, giving customers a competitive edge.

How We Work

Convoso fosters a culture built on team integrity, positive persistence, and continuous growth. You will join a global team with hybrid and remote options, recognized multiple times as a "best place to work." We believe in empowering our employees through professional development and encourage learning. Collaboration and team building are central to our daily operations, ensuring a supportive and engaging environment. Our core values drive us to make a direct impact on our customers' growth and success.

Engineering at Convoso

You will solve challenging problems in AI agent architecture and high-performance backend infrastructure. We are actively scaling AI agent systems within our enterprise SaaS application. Our engineers craft robust, full-stack enterprise web components, ensuring performance and security. You will build and orchestrate autonomous agents capable of complex multi-step tasks. We prioritize engineering excellence, including rigorous code reviews and automated testing for both traditional and non-deterministic AI workflows.

Why Join Us

Shape the future of AI-powered contact center technology.
Contribute to a platform that directly drives customer revenue growth.
Work in a recognized "best place to work" culture with global team members.
Solve complex engineering challenges using cutting-edge AI and backend technologies.
Benefit from competitive compensation, stock options, and comprehensive health coverage.

Benefits & Perks

Competitive compensation package with stock options.
100% covered medical, dental, basic life, and long-term disability premiums for employees.
Affordable vision plan and optional FSA.
PTO, paid sick time, holidays, bereavement time, and parental leave.
Your birthday off.
401k program with generous company match.
Monthly gym membership reimbursement and food & beverage credits.
Apple laptop for most roles.
Paid training and professional development opportunities.

Tech Stack

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