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Platform.sh

Platform.sh

Platform.sh is a cloud hosting platform that helps companies build, run, and scale their websites and apps.

251-500 employees
Founded 2015
$140M series d
Internet
Private Company
WebsiteLinkedInEmailFacebookTwitterShareTweet
InternetOpen SourcePaaSCloud ManagementSoftware

Fully Remote

This company is fully distributed with team members working remotely.

Open Positions7

Canada or the United StatesFull-TimeCloud Application PlatformPosted
Senior Manager, Support
  • Lead and mentor a structured team of up to 15 Support Engineers through coaching and performance management.
  • Oversee daily support operations in the Americas, managing workforce rosters and health metrics.
  • Drive adoption of AI-powered support tools and automation to streamline delivery and resolve enquiries.
  • Serve as a senior point of contact for complex escalations and critical incidents, leading cross-functional responses.
  • Partner with Customer Success, Product, and Engineering departments to advocate for customer needs and support initiatives.
  • Lead hiring, onboarding, and talent development to strengthen technical and leadership capacity.
Artificial IntelligenceOperations ManagementLinux+3 more
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Showing 1 of 7 positions

About Platform.sh (now Upsun)

Platform.sh, now known as Upsun, transforms how developers build, ship, and scale web applications. You get an automated cloud application platform designed for hybrid teams. It simplifies backend infrastructure, letting humans and AI agents focus on innovation. This platform serves over 6,000 enterprises and 16,000 developers worldwide. Customers include industry leaders like Adobe Magento, Gap, and The Financial Times.

How We Work

Upsun operates as a fully remote and globally distributed team. Our employees span over 30 countries. We foster an open, inclusive environment, committed to open source values. We embrace flexibility and collaboration, recognizing diverse perspectives as a strength. Our culture thrives on curiosity and a thirst for knowledge.

Engineering at Platform.sh (Upsun)

Upsun provides a robust Platform-as-a-Service (PaaS) supporting over 100 frameworks and 14 programming languages. We automate infrastructure provisioning for predictable performance and real-time observability. Our platform handles petabyte-level datasets, requiring scalable data modeling and efficient ETL/ELT methodologies. Engineers here solve complex challenges in cloud infrastructure, containerization, CI/CD, and AI-native software development. We deploy on AWS, Azure, Google Cloud, and OVHcloud, always focusing on secure, compliant environments.

Why Join Us

  • Pioneer AI-native software development on a platform built for the future.
  • Contribute to a B Corp-certified company making a positive impact.
  • Work in a flexible, fully remote environment recognized by Forbes for top remote jobs.
  • Collaborate with a global team across 30+ countries, embracing diverse ideas.
  • Drive product evolution by turning customer feedback into tangible features.

Benefits & Perks

  • Flexible PTO
  • Comprehensive healthcare coverage (UK, Canada, France, Spain, USA)
  • Company stock options
  • Professional development budget
  • Office equipment budget
  • Wellness budget
  • Annual team gatherings
  • Internet reimbursement
  • Inclusive parental leave
  • Remote work travel program

Tech Stack

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