Whatnot

👥 251-500💰 $260,000,000 Series D almost 3 years agoInternet Marketplace E-Commerce Information Technology Trading Platform Collectibles💼 Private Company

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Whatnot is a Los Angeles-based startup that operates as a marketplace for avid collectors to buy and sell authentic collectible items. Founded in 2019, the company provides a platform where enthusiasts can connect over shared interests. Whatnot currently employs 251-500 people and primarily utilizes various technologies such as Domain Not Resolving, LetsEncrypt, Amazon, and Cloudflare Hosting.

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Jobs at this company:

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🔥 Customer Experience Agent

Posted 6 days ago

📍 US, UK, Ireland, Poland, Germany

🧭 Full-Time

💸 35000.0 - 42000.0 EUR per year

🔍 Ecommerce

🔧 Requirements

2+ years of support experience handling email and/or chat services
Weekend availability required
Fluent in English
Understanding of Ecommerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.

💡 Responsibilities

Interact with buyers and sellers with a customer first attitude ensuring a positive experience
Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users
Work with other departments to troubleshoot, research and resolve open questions
Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

Communication SkillsProblem SolvingCustomer serviceTroubleshootingSales experienceMarket ResearchCRMCustomer supportCustomer SuccessEnglish communication

Posted 6 days ago

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🔥 Software Engineer, Fraud & Risk

Posted 17 days ago

🧭 Full-Time

💸 180000.0 - 245000.0 USD per year

🔍 Software Development

🔧 Requirements

Bachelor’s degree in Computer Science, Statistics, Applied Mathematics, Economics, a related technical field, or equivalent work experience.
2+ years of software engineering experience building for consumer-scale loads.
1+ years of experience writing production code in Python.
1+ years of experience developing fraud detection & prevention systems preferred.
Business intuition & a data-driven mindset that enables you to think critically about the growth headwinds fraud prevention systems can create. Explicit data science or machine-learning experience is a huge plus.
Comfortability with data warehouses and transformation tools such as Snowflake, dbt, Dagster.
Professionalism around collaborating in a remote working environment and well tested reproducible work.

💡 Responsibilities

Design new production algorithms and systems to prevent systemic threats and better protect buyers, sellers, and Whatnot.
Proactively monitor the potential negative impacts of these systems on good users and ensure that the benefits of these systems continue to outweigh the costs.
Build event-driven architectures that allow us to react to high-risk user behavior in near real time.
Contribute across the entire software development process: ideation, opportunity sizing, prototyping, load testing, deployment, and alerting.
Drive initiatives across multiple product surfaces and communicate findings with leadership and product teams using dashboards, notebooks, and/or documents where appropriate.

Posted 17 days ago

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🔥 Machine Learning Scientist

Posted 17 days ago

🧭 Full-Time

💸 180000.0 - 270000.0 USD per year

🔍 Software Development

🔧 Requirements

Bachelor’s degree in Computer Science, Statistics, Applied Mathematics, Economics, a related technical field, or equivalent work experience.
1+ years of software or machine learning engineering experience building for consumer-scale loads.
Industry experience with a track record of applying the scientific methods to solve real-world problems on consumer scale data.
Experience leading work to develop and deploy machine learning- and data-based solutions in production.
Extensive experience with Python and SQL for data science, machine learning, and software development e.g. PyTorch, LightGBM, FastAPI
Ability to work autonomously and lead initiatives across multiple product areas and communicate findings with leadership and product teams.
Comfortability with data warehouses and transformation tools such as Snowflake, dbt, Dagster.
Proficiency and experience in applied statistics and machine learning fields e.g. Experimentation and Causal Analysis, Recommendations, Fraud & Anomaly Detection, Natural Language Processing.
Professionalism around collaborating in a remote working environment and well tested reproducible work.
Above average documentation and communication skills.

💡 Responsibilities

Develop and deploy new production machine learning algorithms and systems that enrich the buyer and seller experience.
Build and help set direction across the entire machine learning development process to implement production algorithms, including exploratory data analysis, data modeling, feature engineering, model training, testing, deployment, and monitoring.
Contribute across the data science and machine learning development stack: ideation, opportunity sizing, prototyping, load testing, deployment, and monitoring.
Drive initiatives across multiple product areas and communicate findings with leadership and product teams using dashboards, notebooks, and/or documents where appropriate.
Design and implement end-to-end data pipelines and systems that support MLOps and critical business processes.
Deep dive into mission-critical problems unique to Whatnot’s livestream auction ecosystem and design bespoke algorithmic solutions.

Posted 17 days ago

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🔥 Strategy & Operations (Senior) Manager, Commerce

Posted 4 months ago

📍 US, UK, Ireland, Poland, Germany

💸 160000.0 - 245000.0 USD per year

🔍 Ecommerce

🔧 Requirements

Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA preferred.
7+ years of experience in strategy and operations roles (e.g., consulting, finance, GM, Operations).
Excellent project management skills, with the ability to handle multiple projects simultaneously.
Strong understanding of commerce operations and process optimization.
Proficient in data analysis and reporting tools.
Exceptional leadership and team management skills.
Strong communication and interpersonal skills.
Ability to think strategically and execute methodically.
Experience with SQL and analytics tools like Looker, Sigma, Hex.

💡 Responsibilities

Develop and implement commerce strategies that drive margin optimization and/or growth across the post-purchase experience.
Manage cross-functional commerce projects in close partnership with the product and engineering teams.
Identify inefficiencies in processes and implement improvements to enhance productivity/reduce costs.
Analyze commerce data to provide insights and recommendations.
Negotiate contracts and manage vendor performance to ensure quality and cost-effectiveness.

LeadershipProject ManagementSQLBusiness AnalysisData AnalysisProcess improvement

Posted 4 months ago

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🔥 Senior Manager, Strategic Finance

Posted 4 months ago

📍 US, UK, Ireland, Poland, Germany

🧭 Full-Time

💸 190000.0 - 245000.0 USD per year

🔍 Ecommerce, livestream shopping

🔧 Requirements

5-8 years of overall professional experience with a mix of professional services and start-up experience.
Past experience in consulting or finance, with experience working with Sales, Operations, Product, and Marketing teams preferred.
Strong strategic sense with the ability to balance data driven insights and business instincts.
Superb financial modeling skills and extensive experience conducting quantitative and qualitative financial analysis.
Excellent data skills including strength with SQL is a plus.
Comfort working exceptionally fast in an ambiguous work environment.
Demonstrated ability to work and influence cross-functionally.
Excellent executive communication skills.

💡 Responsibilities

Serve as a role model for Whatnot’s Cultural Principles.
Collaborate with Sales, CatEx, Ops, EPD, and Marketing teams to analyze performance and optimize investments.
Work with stakeholders to uncover high-impact opportunities through quantitative analysis, industry benchmarks, and competitive research.
Develop actionable recommendations through hands-on analytics, financial modeling, and strategic insights.
Synthesize company-wide data into a clear, contextualized view that informs high-impact decisions.
Contribute to business planning and go-to-market strategy by identifying key growth and efficiency drivers.
Enhance operational rigor by defining KPIs, dashboards, and OKRs.
Maintain and refine business models to support forecasting and accountability.
Lead strategic and operational initiatives that drive business growth and scalability.

SQLData AnalysisFinancial analysisData modeling

Posted 4 months ago

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🔥 Sales Representative

Posted 6 months ago

📍 US, UK, Ireland, Poland, Germany

🧭 Full-Time

💸 85000 - 135000 USD per year

🔍 Ecommerce, livestream shopping

🔧 Requirements

Curious about who thrives at Whatnot with a low ego and growth mindset.
Fast learner and self-starter energized by communicating and solving challenges.
Up to 3 years of experience in a fast-paced, client-facing role.
Ability to manage multiple accounts and client needs simultaneously.
Proficient with CRM software and able to learn new systems.
Business acumen with the ability to manipulate data for insights.

💡 Responsibilities

Drive the expansion of Whatnot's supply by acquiring and nurturing new livestream sellers.
Oversee own portfolio and manage the entire sales cycle, from pitching to onboarding.
Provide strategic coaching to sellers to facilitate their growth.
Collaborate with the team to bring high-potential sellers to Whatnot.
Source and prospect sellers, securing initial discovery and onboarding calls.
Lead sales calls with seller prospects, overcoming objections and communicating value.
Utilize key data points to assess seller growth and success.

Business DevelopmentData AnalysisGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted 6 months ago

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🔥 Engineering Manager, Infrastructure

Posted 7 months ago

📍 US, UK, Ireland, Poland, Germany

🧭 Full-Time

💸 215000 - 285000 USD per year

🔍 Ecommerce, livestream shopping

🔧 Requirements

Hands-on experience with public cloud environments (AWS, GCP).
Experience using Kubernetes, Docker, and IaC tools like Terraform.
Previous experience at a hyper-growth startup.
Technical leadership in large distributed systems.
Experience leading a team of engineers in a high growth environment.
Ability to manage stakeholders, competing priorities, and ambiguity.
Bachelor's degree in Computer Science or equivalent work experience.

💡 Responsibilities

Focus on developing, maintaining, and setting the vision for a scalable platform.
Hire and develop engineers across all platform applications and backend systems.
Collaborate with product and infrastructure engineering to set the strategic direction.
Advocate for technical solutions to support Whatnot's growth.
Plan and manage projects, aligning team goals with business objectives.

AWSDockerGCPKubernetes

Posted 7 months ago

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🔥 Account Executive (Inside Sales)

Posted 7 months ago

📍 US, UK, Ireland, Poland, Germany

🧭 Full-Time

💸 85000 - 135000 USD per year

🔍 Ecommerce, livestream shopping

🔧 Requirements

Up to 3 years of experience in a fast-paced, client-facing role.
Track record of quickly and iteratively addressing challenges.
Experience in selling and closing deals, with the ability to manage multiple accounts.
Proficiency with CRM software and willingness to learn new systems.
Analytical mindset with the ability to manipulate data for business insights.

💡 Responsibilities

Drive the expansion of Whatnot’s supply by acquiring and nurturing new livestream sellers.
Oversee own portfolio and manage the entire sales cycle from pitching to onboarding.
Provide strategic coaching and support seller growth and success.
Utilize data to assess seller progress and implement improvements.
Collaborate with internal partners to develop growth strategies.

Business DevelopmentData AnalysisProduct ManagementCommunication SkillsAnalytical SkillsCollaboration

Posted 7 months ago

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