Whatnot

👥 251-500💰 $260,000,000 Series D over 2 years agoInternet Marketplace E-Commerce Information Technology Trading Platform Collectibles💼 Private Company

Website LinkedIn Email Facebook Twitter

Whatnot is a Los Angeles-based startup that operates as a marketplace for avid collectors to buy and sell authentic collectible items. Founded in 2019, the company provides a platform where enthusiasts can connect over shared interests. Whatnot currently employs 251-500 people and primarily utilizes various technologies such as Domain Not Resolving, LetsEncrypt, Amazon, and Cloudflare Hosting.

Related companies:

🏢 Wikimedia Foundation

👥 251-500💰 $2,100,000 Grant about 5 years ago

Website LinkedIn Email Facebook Twitter

🏢 Vercel

👥 251-500💰 $150,000,000 Series D about 3 years agoInternet Developer Platform Apps Software

Website LinkedIn Email Facebook Twitter

🏢 Cribl

👥 251-500💰 $150,000,000 Series D over 2 years agoReal Time Big Data Information Technology Software

Website LinkedIn Email Facebook Twitter

Jobs at this company:

Apply

🔥 Manager, Policy

Posted 3 days ago

📍 US, UK, Ireland, Poland, Germany

🧭 Full-Time

💸 140000.0 - 165000.0 USD per year

🔍 Ecommerce, livestream shopping

5+ years of experience in a policy, strategy, or business operations role.
Strong analytical abilities and problem-solving skills.
Experience with SQL and dashboard creation.
Proven ability to drive process improvement using data.
Excellent oral and written communication skills.
Strong project management skills.

Identify and collect relevant data to inform policy gaps and problem areas.
Implement accurate and effective policy together with product and operations teams.
Resolve complex policy escalations with a high degree of autonomy.
Partner with cross-functional teams to develop new policies and enforcement criteria.

Project ManagementSQLData AnalysisData MiningProcess improvement

Posted 3 days ago

Apply

🔥 Strategy & Operations Manager, Trust & Risk

Posted 6 days ago

📍 US, Canada, UK, Ireland, Germany

🧭 Full-Time

💸 160000.0 - 245000.0 USD per year

🔍 Ecommerce, livestream shopping

Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA preferred.
5-8+ years of experience in strategy and operations roles (eg consulting, finance, GM, Operations).
Excellent problem solver with the ability to bring structure to ambiguity.
Proficient in data analysis and reporting tools.
Exceptional leadership and team management skills.
Strong communication and interpersonal skills.
Project management skills, able to manage multiple projects simultaneously.
Ability to think strategically and execute methodically.
Experience with SQL and analytics tools like Looker, Sigma, Hex is a plus.

Act as a general manager for a core segment of the Trust and Risk Organization.
Partner closely with operations, product, analytics, and engineering.
Develop and own OKRs for your space.
Identify inefficiencies in processes and implement improvements to enhance productivity/reduce costs.
Analyze data to provide insights and recommendations.
Negotiate contracts and manage vendor performance to ensure quality and cost-effectiveness.

LeadershipProject ManagementSQLData AnalysisCommunication SkillsAnalytical SkillsNegotiation

Posted 6 days ago

Apply

🔥 Principal Recruiter, Product

Posted about 1 month ago

📍 US, UK, Ireland, Poland, Germany

🧭 Full-Time

💸 165000.0 - 195000.0 USD per year

🔍 Ecommerce, livestream shopping

8+ years of product recruiting experience in high-growth startups.
Experience evaluating candidates for various product and design roles.
A deep network of product professionals for effective talent navigation.
Enjoyment in sourcing and nurturing relationships with passive talent.
Comfort with rapid and accountable work in a fast-paced environment.
Focus on providing an excellent candidate experience.
Strong organizational skills for managing multiple priorities.
Data-driven approach to measure pipeline health and set expectations.
Advocacy for diversity hiring and inclusive interview practices.

Build and maintain a pipeline of top-tier product management talent by proactively sourcing and engaging with passive candidates.
Find or create new talent sources beyond traditional methods.
Screen candidates to ensure the hiring team's focus on the best applicants.
Manage multiple open roles simultaneously.
Act as a strategic advisor to hiring managers with market insights.
Iterate on candidate feedback to improve the recruiting process.
Cultivate relationships to build community ties.
Emphasize diversity in sourcing and hiring practices.

Data AnalysisProduct ManagementStakeholder management

Posted about 1 month ago

Apply

🔥 Associate Recruiter, Operations

Posted about 1 month ago

📍 US, UK, Ireland, Poland, Germany

🧭 Full-Time

💸 105000.0 - 115000.0 USD per year

🔍 Ecommerce, livestream shopping

At least two years of experience recruiting across various roles, including Operations and G&A.
Comfortable with ownership and working fast in a startup environment.
Strong focus on providing an outstanding candidate experience.
Data-oriented approach to track pipeline health.
Experience and excitement for championing diversity hiring and inclusive practices.

Own end-to-end recruiting process for various Operations roles at Whatnot.
Identify talented candidates and partner with hiring managers.
Emphasize diversity and inclusivity in recruitment.
Screen candidates to maximize hiring team's focus.
Manage high-volume recruiting for Customer Experience, Trust & Safety, and Fraud roles.
Assist in developing job posts, hiring plans, and rubrics.
Iterate on candidate feedback to improve hiring process.
Nurture relationships with candidates and community groups.

Data AnalysisHR ManagementOperations ManagementCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentation

Posted about 1 month ago

Apply

🔥 Senior Manager, IT Systems & Operations

Posted about 2 months ago

📍 US, UK, Ireland, Poland, Germany

🧭 Full-Time

💸 210000 - 230000 USD per year

🔍 Ecommerce, livestream shopping

8+ years of experience as an IT professional.
4+ years of experience in an IT leadership role.
Proven track record of managing, coaching, and developing IT teams.
Experience building and scaling IT processes with automation.
Robust understanding of IT systems and operations processes.
Experience with remote team collaboration tools and applications.
Strong knowledge of MDM best practices and hands-on experience with devices.
Strong relationship building and communication skills.
Solid understanding of security and access management principles.
Basic understanding of key enterprise applications is beneficial.
Ability to provide hands-on support and manage multiple projects.

Lead, mentor, and grow a high performing and distributed team of IT professionals.
Develop and promote IT standard operating procedures and runbooks, as well as key metrics and incident management.
Select, implement and maintain tools for IT operations efficiencies while solving impactful opportunities for automation.
Engage stakeholders to understand needs and securely implement corporate applications.
Manage hardware inventory, installation of cloud-based applications, and ensure balance of hardware & licenses.
Ensure compliance with security standards and future-proof integrations.
Maintain reliable operation of computer systems and collaboration tools.
Implement data protection and disaster recovery processes.
Build and report on team OKRs and roadmaps.
Champion IT internal customer service.

LeadershipSalesforceJiraStrategyAzureCommunication SkillsCollaborationProblem SolvingCustomer serviceWritten communicationComplianceCoaching

Posted about 2 months ago

Apply

🔥 Sales Representative

Posted about 2 months ago

📍 US, UK, Ireland, Poland, Germany

🧭 Full-Time

💸 85000 - 135000 USD per year

🔍 Ecommerce, livestream shopping

Curious about who thrives at Whatnot with a low ego and growth mindset.
Fast learner and self-starter energized by communicating and solving challenges.
Up to 3 years of experience in a fast-paced, client-facing role.
Ability to manage multiple accounts and client needs simultaneously.
Proficient with CRM software and able to learn new systems.
Business acumen with the ability to manipulate data for insights.

Drive the expansion of Whatnot's supply by acquiring and nurturing new livestream sellers.
Oversee own portfolio and manage the entire sales cycle, from pitching to onboarding.
Provide strategic coaching to sellers to facilitate their growth.
Collaborate with the team to bring high-potential sellers to Whatnot.
Source and prospect sellers, securing initial discovery and onboarding calls.
Lead sales calls with seller prospects, overcoming objections and communicating value.
Utilize key data points to assess seller growth and success.

Business DevelopmentData AnalysisGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted about 2 months ago

Apply

🔥 Software Engineer, Recommendation Systems

Posted 2 months ago

📍 US, UK, Ireland, Poland, Germany

🧭 Full-Time

💸 185000 - 245000 USD per year

🔍 Ecommerce, livestream shopping

5+ years of experience in software engineering.
Bachelor’s degree in Computer Science, Statistics, Mathematics, Software Engineering, or related field.
Industry experience applying methods to solve real-world problems at consumer scale.
Ability to work autonomously and lead initiatives across product areas.
Experience in machine learning fields (e.g. Recommendations, Search).
Expertise in designing and building scalable backend systems.
Familiarity with monitoring tools like DataDog, Grafana.
Familiarity with cloud computing platforms like AWS Sagemaker, EC2, Kafka.

Ship product features to deliver high-quality Discovery experiences for users.
Build and maintain a scalable, stable, low latency feed and browse experience.
Build services and infrastructure for advanced recommendation systems solutions for real-time feeds.
Partner closely with engineering teams to utilize models for solving discovery problems.
Contribute scalable solutions across various serving stacks.

AWSLeadershipCloud ComputingKafkaMachine LearningGrafanaSpark

Posted 2 months ago

Apply

🔥 Senior Manager, Analytics

Posted 2 months ago

📍 US, UK, Ireland, Poland, Germany

🧭 Full-Time

💸 240000 - 320000 USD per year

🔍 Ecommerce, livestream shopping

Intellectually curious, highly motivated individuals with strong critical thinking and analytical skills.
Excellent verbal communication and presentation skills to stakeholders, leadership, and investors.
Demonstrated history of knowledge in Business Analysis, Statistics, Mathematics, Economics or related technical fields.
Industry experience with proven ability to apply scientific methods to solve real-world problems on large scale data.
Proven track record of building and leading data science teams supporting International Expansion, Go To Market, Marketing, Finance, or Operations teams.
Ability to lead initiatives across multiple product areas and communicate findings with leadership and stakeholders.
Comfortability with data warehouses and big data technologies such as Redshift, Snowflake, Big Query, Presto, Athena, Spark, DBT.
Expert in using SQL for data analysis, reporting, and dashboarding.
Experience with a scripting language such as Python or R is a plus.
Firm grasp of visualization tools interactive and self-serving such as business intelligence and notebooks.

Hire and lead the Revenue Analytics team focused on growing top and bottom line revenue.
Build team roadmap to capture, analyze, and drive data driven decisions across core functions of the business and executive leadership.
Spearhead the strategic data driven vision that captures billion dollar GMV opportunities.
Own report building, insights generation, and data informed recommendations.
Organize and shape the collective understanding of business health and opportunities through various data sources both internal and external.
Act as cross functional leader guiding key decision making on high value initiatives.

LeadershipSQLBusiness AnalysisBusiness IntelligenceData AnalysisMachine LearningSnowflakeProduct AnalyticsData engineeringData scienceSparkAnalytical Skills

Posted 2 months ago

Apply

🔥 Customer Experience Agent (German or Dutch Speaking)

Posted 2 months ago

📍 US, UK, Ireland, Poland, Germany

💸 35000 - 42000 EUR per year

🔍 Ecommerce, Marketplace

2+ years of support experience handling email and/or chat services.
Fluent in English, German and/or Dutch.
Understanding of Ecommerce and Marketplace operations.
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
Obsession with customers and a customer-first mentality.
Proactive problem-solver and process-improver.
Knowledge of Collectibles is a plus.
Bachelor's degree preferred.
Previous start-up experience is a plus.

Interact with buyers and sellers with a customer first attitude ensuring a positive experience.
Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner.
Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users.
Work with other departments to troubleshoot, research and resolve open questions.
Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

Communication SkillsAnalytical SkillsCollaboration

Posted 2 months ago

Apply

🔥 Social Support & Insights Associate

Posted 3 months ago

📍 US, UK, Ireland, Poland, Germany

🧭 Full-Time

💸 100000 - 110000 USD per year

🔍 Ecommerce / Livestream shopping

4+ years of overall customer support experience.
At least 3 years in social media support.
Experience working in a high-growth startup.
Excellent written communication skills across social channels.
Resourceful in resolving customer issues and handling complex challenges.
Background in data analysis and reporting.
Strong empathy for customer perspectives.
Ability to prioritize tasks in a fast-paced environment.
Familiarity with tools like Sprinklr for social media support.
Capability to work cross-functionally with various teams.

Proactively respond to customer questions and defend the brand across social media.
Identify emerging trends and root causes of customer issues, providing insights for improvement.
Assist in monitoring key metrics through report compilation.
Educate customers about product features to enhance the user experience.
Collaborate with cross-functional teams to address critical issues and ensure timely resolutions.

Data AnalysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingWritten communicationCustomer support

Posted 3 months ago

Apply

Shown 10 out of 19

Whatnot

Related companies:

Jobs at this company:

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities