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Customer Experience Agent

Posted 8 days agoViewed

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💎 Seniority level: Entry, 2+ years

📍 Location: US, UK, Ireland, Poland, Germany

💸 Salary: 35000.0 - 42000.0 EUR per year

🔍 Industry: Ecommerce

🏢 Company: Whatnot👥 251-500💰 $260,000,000 Series D almost 3 years agoInternetMarketplaceE-CommerceInformation TechnologyTrading PlatformCollectibles

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Communication SkillsProblem SolvingCustomer serviceTroubleshootingSales experienceMarket ResearchCRMCustomer supportCustomer SuccessEnglish communication

Requirements:
  • 2+ years of support experience handling email and/or chat services
  • Weekend availability required
  • Fluent in English
  • Understanding of Ecommerce and Marketplace operations
  • Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
Responsibilities:
  • Interact with buyers and sellers with a customer first attitude ensuring a positive experience
  • Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
  • Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users
  • Work with other departments to troubleshoot, research and resolve open questions
  • Seek out opportunities to eliminate repeat contacts and improve the overall customer experience
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