🪄 Skills: Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceMultitaskingActive listeningCustomer support
Requirements:
Fluent knowledge in any Scandinavian Languages - both written and spoken
A keen interest in sports & casino
Analytical and problem-solving skills
Able to adapt to shift work
Customer service experience is considered a plus
Able to multitask
Responsibilities:
Resolve customer queries via calls, live chat and email
Take ownership of customer cases that cannot be resolved at the point of contact and see through to full resolution
Communicate directly with other teams and providers to solve customer problems in the most efficient way
Approve customer withdrawals upon request from the player
Process KYC and documentation, conduct any enhanced due diligence required
Run daily security checks including reports on new customer accounts and payment transactions to protect the business from technical issues and abuse
Contribute to team effort by achieving personal KPIs to support departmental SLAs
Provide insight into current customer feedback and help shape our systems, processes and self-service outlets, such as our FAQs and Knowledgebase, both within CX and the wider Country Management
Ad hoc tasks as required by the CX Management such as analysing customer contact trends and patterns, and providing context around these