ComeOn Group

Founded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand already in 2010, ComeOn Group is running a wide range of exciting brands across several regulated markets. Operating more than dozens of brands on its proprietary Casino and Sports Betting platform which provides a secure, innovative and entertainment-led player experience. ComeOn Group is an international employer with over 550 talented employees across 7 main locations. Read more about ComeOn Group on www.comeon-group.com

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Jobs at this company:

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🔥 Swedish Speaking Customer Experience Agent (Fully Remote)

Posted 6 days ago

📍 Spain, Poland, Gibraltar

🔍 IGaming

🔧 Requirements

Fluent knowledge of Swedish - both written and spoken
A keen interest in sports & casino
Analytical and problem-solving skills
Able to adapt to shift work
Customer service experience is considered a plus
Able to multitask

💡 Responsibilities

Resolve customer queries via calls, live chat and email
Take ownership of customer cases that cannot be resolved at the point of contact and see through to full resolution
Communicate directly with other teams and providers to solve customer problems in the most efficient way
Approve customer withdrawals upon request from the player
Process KYC and documentation, conduct any enhanced due diligence required
Run daily security checks including reports on new customer accounts and payment transactions to protect the business from technical issues and abuse
Contribute to team effort by achieving personal KPIs to support departmental SLAs
Provide insight into current customer feedback and help shape our systems, processes and self-service outlets, such as our FAQs and Knowledgebase, both within CX and the wider Country Management
Ad hoc tasks as required by the CX Management such as analysing customer contact trends and patterns, and providing context around these

Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceMultitaskingCustomer support

Posted 6 days ago

Apply

🔥 Scandinavian Speaking Customer Experience Agent (Fully Remote)

Posted 6 days ago

📍 Spain, Poland, Gibraltar

🔍 IGaming

🔧 Requirements

Fluent knowledge in any Scandinavian Languages - both written and spoken
A keen interest in sports & casino
Analytical and problem-solving skills
Able to adapt to shift work
Customer service experience is considered a plus
Able to multitask

💡 Responsibilities

Resolve customer queries via calls, live chat and email
Take ownership of customer cases that cannot be resolved at the point of contact and see through to full resolution
Communicate directly with other teams and providers to solve customer problems in the most efficient way
Approve customer withdrawals upon request from the player
Process KYC and documentation, conduct any enhanced due diligence required
Run daily security checks including reports on new customer accounts and payment transactions to protect the business from technical issues and abuse
Contribute to team effort by achieving personal KPIs to support departmental SLAs
Provide insight into current customer feedback and help shape our systems, processes and self-service outlets, such as our FAQs and Knowledgebase, both within CX and the wider Country Management
Ad hoc tasks as required by the CX Management such as analysing customer contact trends and patterns, and providing context around these

Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceMultitaskingActive listeningCustomer support

Posted 6 days ago

Apply

🔥 Dutch Speaking Customer Experience Agent

Posted 9 days ago

📍 Gibraltar, Spain

🔍 IGaming

🔧 Requirements

Fluent knowledge of Dutch- both written and spoken
A keen interest in sports and casino
Analytical and problem-solving skills
Able to adapt to shift work (including Night-Shift)
Customer service experience is considered a plus
Able to multitask

💡 Responsibilities

Resolve customer queries via calls, live chat and email
Take ownership of customer cases that cannot be resolved at the point of contact and see through to full resolution
Communicate directly with other teams and providers to solve customer problems in the most efficient way
Approve customer withdrawals upon request from the player
Process KYC and documentation, conduct any enhanced due diligence required
Run daily security checks including reports on new customer accounts and payment transactions to protect the business from technical issues and abuse
Contribute to team effort by achieving personal KPIs to support departmental SLAs
Provide insight into current customer feedback and help shape our systems, processes and self-service outlets, such as our FAQs and Knowledgebase, both within CX and the wider Country Management
Ad hoc tasks as required by the CX Management such as analysing customer contact trends and patterns, and providing context around these

Posted 9 days ago

Apply