Dutch Speaking Customer Experience Agent

Fluent knowledge of Dutch - both written and spoken A keen interest in sports and casino Analytical and problem-solving skills Able to adapt to shift work (including Night-Shift) Customer service experience is considered a plus Able to multitask

Resolve customer queries via calls, live chat and email Take ownership of customer cases that cannot be resolved at the point of contact and see through to full resolution Communicate directly with other teams and providers to solve customer problems Approve customer withdrawals upon request Process KYC and documentation, conduct any enhanced due diligence required Run daily security checks including reports on new customer accounts and payment transactions Contribute to team effort by achieving personal KPIs Provide insight into current customer feedback and help shape systems, processes and self-service outlets Ad hoc tasks as required by the CX Management such as analysing customer contact trends and patterns