Onboarding Delivery Manager

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Requirements:

• 3+ years of experience managing multiple projects in a customer-facing environment, with familiarity in project management tools like Jira or Linerar.
• Basic knowledge of cloud hosting, DevOps practices, and web application architecture, with a strong desire to deepen expertise. Familiarity with tools like Git, CI/CD pipelines, and containerization technologies is a plus.
• Strong interpersonal and communication skills, with a proven ability to build and maintain meaningful customer relationships.
• Comfortable working across teams in a remote, global environment, fostering cross-functional alignment and shared success.
• Ability to approach challenges from multiple perspectives, ensuring solutions are thoughtful and inclusive.
• Strong command of written and spoken English.
• Proactively seeks opportunities to enhance processes and optimize efficiency.

Responsibilities:

• Guide and coordinate every aspect of the onboarding process, ensuring new customers are set up for long-term success on Platform.sh.
• Develop and maintain detailed onboarding project plans, aligning with customer goals and timelines while collaborating closely with the Onboarding and Migration Specialist.
• Serve as the primary point of contact throughout the onboarding process, providing regular updates, addressing questions, and managing expectations with clarity and care.
• Partner with sales, support, product, and engineering teams to ensure a seamless onboarding experience and alignment with customer needs.
• Continuously improve onboarding processes to enhance efficiency, scalability, and overall customer satisfaction.
• Identify potential risks & challenges early, and proactively develop strategies to address them.