Cloud Support Engineer

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Requirements:

• Strong command of Linux environments, ensuring efficient system operation and troubleshooting.
• Experience with PHP, Python, Ruby, or Go, with an understanding of backend development principles.
• Skilled use of Git for managing code repositories and collaborative development.
• Understanding of DNS configuration and troubleshooting for seamless domain management.
• Solid grasp of TLS and encryption protocols to maintain secure communication.
• Clear, empathetic, and effective customer support and technical documentation.

Responsibilities:

• Dive deep into troubleshooting and resolving intricate infrastructure issues that keep customer applications running smoothly.
• Diagnose, debug, and document technical challenges, becoming a go-to problem solver for both applications and systems.
• Deploy and configure cloud infrastructure resources, ensuring high performance, scalability, and efficiency.
• Troubleshoot, reproduce, and report bugs, collaborating with internal teams to enhance product stability.
• Become a product expert and contribute to improving customer-facing documentation for better self-service support.
• Take part in on-call shifts, providing rapid, high-impact support for urgent tickets and incidents.
• Work with the freedom to take initiative, solve problems creatively, and improve support processes with minimal supervision.
• Provide top-tier technical support through ZenDesk, ensuring customers receive timely and effective solutions.
• Join customer-facing calls when needed, using your expertise to troubleshoot and resolve issues in real time.
• Share your knowledge, mentor teammates, and contribute to training sessions that help elevate the entire support team.